Xbox issue with sound

Berk2022 · Nov 19, 2022

We had an Xbox 360 and have had no problems with it for years. Now all of a sudden either Netflix, prime or other will have no sound. It’s completely random and completely strange. Sometimes if we start a different app and then go back to the one we wanted to watch it will start working again. We actually bought the brand new Xbox a week ago and now it’s doing the same damn thing. It’s not like one movie it’s anything on a particular app. This seems much more than just sound settings I can’t even get the Netflix start up sounds to start. Extremely frustrating.

:)

KarlFeld

i have the same issue. ihave replaced all of the cord, drained the power from my xbox, tv, and cable box. ihad the cable guys out and replace my box. the problem persists sonow ithink it is the update. help?

{Parity}

What troubleshooting steps have you been through to try to resolve the issue? If you haven't already tried a hard reset then hold the power button on the console for 10 seconds or until the console shuts down completely then wait for a couple of minutes
and power it back up. See if that resolves the issue. Let us know.

JosefLBohorquez

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.
I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Berk2022

Additional information is needed, please tell me:
This new Xbox that you have, is another Xbox 360? Or what Xbox do you have?
Did you tried using a different HDMI cable on this console?
What about connecting the console to a different HDMI port in your TV?

Or tell me briefly what did you tried so far to fix this
In that way I can advise you different things or how to proceed

XBF Javier R

Hello Brad,

We thank you for bringing this inquiry to our forums community, and understand that this concerns the audio quality from your Xbox One console.

Our suggestion here, please attempt to follow our troubleshoot sound on your Xbox One console support article. The article
itself discusses when you have no sound, but the steps are similar to correcting audio issues on your console.

What is also recommended is to attempt plugging the HDMI cord into a different HDMI port on your television.

Try this out for us and then let us know the results.

Best wishes!

XBF Ezra G

Hi Bradlake1,

Thanks for your post. I understand you are experiencing an issue with your console's sound. You may want to try adjusting the Audio Output settings for your console. To do so visit
Settings>Display & Sound>Audio Output

There, you'll want to try different HDMI audio and Headset Format settings to see if a difference is made.

Please let us know how this goes.

Xbox issue with sound