Xbox Insider Hub reporting a problem stuck on "Gathering diagnostic data..."

Discus and support Xbox Insider Hub reporting a problem stuck on "Gathering diagnostic data..." in XboX Insiders to solve the problem; [IMG] I was trying to report a problem today and couldn't because the Xbox Insider Hub got stuck on "Gathering diagnostic data..." after clicking... Discussion in 'XboX Insiders' started by /u/TheReal_PerHapZ, Oct 25, 2020.

  1. /u/TheReal_PerHapZ
    /u/TheReal_PerHapZ Guest

    Xbox Insider Hub reporting a problem stuck on "Gathering diagnostic data..."

    /u/TheReal_PerHapZ, Oct 25, 2020
    #1
  2. XBF Diego M Win User

    Mute symbol

    Hi Daz,

    We also highly suggest utilizing the Xbox Insider Hub app to report this issue since the report goes straight to the teams who will work on a solution. You can even provide the screenshot you provided here as screenshots of the issue will go a long way in
    gathering the important data needed to find a solution to this.

    Follow this link that will help explain how to download the app on the Xbox and how to report the issue once the app has been downloaded:

    https://support.xbox.com/xbox-one/console/xbox-insider-hub-report-a-problem
  3. XBF Diego M Win User

    Disneyland Adventures Won’t Open

    Hi AshMaster56,

    Thank you for trying that out and letting us know it may be a bug from the preview program.

    I recommend sending out a bug report to the insider team by holding down the Xbox button on the controller to pull up the power menu and you will see an option to

    Report a problem    . Go ahead and select that and you can describe the issue in detail.

    This should help with gathering data on those experiencing this issue so they can work on a fix.
  4. XBF Leo G Win User

    Kicked out of the Alpha ring?

    Hello GravitySandwich,

    Thank you for posting on the Xbox forums. We understand that you are interested in gathering more information about the Xbox Insider Program rings. The Xbox Insider Program is supported on

    our subreddit    . This is a great place to get your questions answered or report any issues with the Xbox Insider Program. Also, we suggest reporting any issues through the

    Xbox Insider Hub app    . We hope this helps!
  5. Nkosana23 Win User

    I need to raise a complaint how do i do this?

    Hi. My name is Brilliant, an independent advisor, happy to assist you today.

    To report a new complaint:
    1. Press and hold the Xbox button, and then select Report a problem to launch the Report a Problem app.
    2. Select Report new problem.
    3. If you're experiencing an audio or video issue, you can provide additional info and diagnostics to your problem report by selecting Reproduce with advanced diagnostics.

    For more details, kindly visit: https://support.xbox.com/help/account-profile/manage-account/xbox-insider-hub-report-a-problem

    I hope this helps.
  6. Phoenix_Reins Win User

    xbox app still doesent work

    I cant even view friends and achievements on the app. Everyting else works fine though
    Please post any bugs for the beta on Xbox Insider Subreddit and the Xbox
    Insider Hub    . This will help the engineers gather information on common issues.
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Xbox Insider Hub reporting a problem stuck on "Gathering diagnostic data..."

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