Xbox headset question and issue

Sigma9 · Jun 17, 2023

My Xbox chat headset has a broken wire so I've decided to use my old 360 headset with the adapter. The issue I'm having is that my Xbox series x is reading it like a stereo type headset and goes into headset mode which changes the game audio I usually play with 5.1 surround sound. It also plays the game audio though the speaker on the headset. When I'm playing Diablo 4 I'm trying to use the in game chat and I have to have in-game sounds on in order to hear the chat audio. I have tried lowering the game turning off the game audio be using the audio settings but then I can't hear the chat. Is there anyway to fix this?

:)

Kathy A.

Hello Sigma9,

Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well.

Can we confirm if you are looking for a way to fix the audio settings on a headset? If a plug and play headset with built in stereo sound output will be forced to output a surround sound, then there will be no fix for this device because that would be compatibility mismatch. You may try to explore other headsets that will output your desired game audio. Stereo headsets will continue to output stereo sound.

Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,

Xbox Forum Moderator

Microsoft Community

Kathy A.

Good day!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Respectfully,

Microsoft Moderator

Alvaro A-

Hi xNVx,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues with your wireless headset. Are you using the official Xbox Wireless Headset? If not, can you provide the brand and model your headset?

For us to isolate your issue, allow me to ask some questions:

In what platform are you playing?

Is your headset connected to multiple devices at the same time?

Regards,

Alvaro

ScottTHEscammeR

Silly question probably....but have you confirmed the issue isnt the headset?

XBF Crystal P

Hi there Amstel_za,

Thanks for the reply. In reference to your question, the headset will not be compatible for the Xbox Console. I recommend trying a different headset to help resolve the issue. Check out this article: Attach
an Xbox One Chat Headset to an Xbox One Wireless Controller.

Give this a try and let us know the results.

Xbox headset question and issue