Xbox Headset Chat Mixer is Broken

There are a few things that could be the issue.

1. The account settings are set so that the account is unable to use voice chat of any kind.

2. The headset you are using is not compatable with the controller, or the wire for the headset is broken in some way.

3. The port for the headset on the controller is broken or just isnt detecting the headset. For me personally i have this issue with my headset since for some reason using my sound mixer attachment on my controller mutes my headset. A simple unplug and repluging
of the headset fixes this issue.

Still no chat mixer, I can hear chat but no game play? I still can't get into the headset chat mixer?

Hi Sencha,

Thank you for posting in Microsoft Xbox Community. I understand that you want to know how to adjust your chat mixer. To do this, press the Xbox button on the controller to open the menu. Select the Audio icon to modify the settings. On the next page, you can find three options: Headset volume, Headset chat mixer, and Mic monitoring. Make sure to set the Headset chat mixer to 40-60%.

Regards,

Alvaro

UPDATE.

I figured it out.

Hard reset the xbox with the headset plugged in. The new controller has the chat mixer turned all the way to chat and not to game . Put the mixer back to the middle and it works. Without the hard restart, the option to adjust the chat mixer is gone.

Are you using a wireless headset like Astro A50? If so then you have to use the physical chat mixer that is built in to the headset as the console guide chat mixer will be greyed out.

Good luck!