Xbox has stolen my money? Please tell me that Xbox has not turned into thieves!

BudMan1123 · Oct 26, 2019

i tried to buy a minecraft realm. Paid the money and then bam, the screen froze. The realm never showed up. I tried it again. It's only 8 more bucks, plus Xbox has always made things right in the past. So i try and buy a minecraft realm again. Same thing.
Screen froze. Now I'm down a little over 17$ and I have nothing to show for it. I've filled up refund tickets that have been denied. I have also contacted support more than once. Have you guys really entered in the practice of stealing peoples money?

I've been a gold member about 8 years with 1000$ worth of games linked to my account and you guys are going to lose me as a customer over 17$ really? At this point i'm not even sure if you made it right, if i would still stay, but I thought I would give you
guys the opportunity to show that you aren't dishonest thieves.

:)

BudMan1123

Okay ill find a way to call them, but if I don't get my refund. I'm just going to be even more
[Mod removed- inappropriate] off. With nothing I can really do about it.

BudMan1123

I'm really shocked too. I've been a member for 8 years and in the past they have always made things right.

Jeremy2085

If this is the case then maybe it's best off going to the subscription service directly and requesting a refund through them instead for a repeat purchase of the same product. If it is impossible to make a repeat subscription to the same product then you
have been charged incorrectly twice for a faulty product. Have you tried doing a hard reset of the console by holding down the power button for ten seconds before releasing and turning the consoke back on again? This will refresh the xbox, clearing the cache
may also help in overcoming the game freezing on you problem. If you have made a repeat purchase then they should at least refund you for one of the games you purchased, and if they both don't work then a refund should be issued for both purchases. Maybe try
again to see if you get a different responce from them a second time round, expressing the issue that you have been robbed of your hard earned money. I hope this helps you and the situation gets resolved soon.

BudMan1123

Not one single reply so far has been something I didn't already know, or something I haven't already tried,

BudMan1123

I guess I hoped by posting here someone higher on the food chain would take a look at my case and make it right. But i've already exhausted every option I could in trying to get a refund. So if that's not the case then I guess they just stole my money.
How else can you describe it?

Xbox has stolen my money? Please tell me that Xbox has not turned into thieves!