Xbox had system update last night now it's not recognizing external hard drive

RepairedYeti · Feb 3, 2020

Had a system update last night. Since than it won't recognize my 2 tb xbox seagate external. Still recognizes my ssd. But not my main. Have followed all trouble shooting and tried different ports. Nothing. Interesting note when i plug it in i can hear
the external working. But there is a little white light on it that doesn't turn on

:)

Ironwilled

Hi There,

Its unfortunate that this happened so close to a system update and I'm sorry that your hard drive stopped working. Hard drives tend to last a good time, but they can become corrupted so eventually they will have to be replaced. I'll link you to a similar
thread, where someone had a roughly the same issue but in reading it, the outcome seems to be the same as here, but I'll let you read through it.

Link: https://answers.microsoft.com/en-us...nal-hard/3914b52f-6e0e-4555-a430-2d9c21f3ffec

Frathos

What are you using the external HDD for (Games & Apps or External Captures)? Are you in the Dashboard Preview program?

If External Captures and yes to Dashboard Preview then please use the report feature of the Xbox Insider app to let them know about your issue. My console is in Preview Alpha and I noticed that the last update seems to have affected how it sees my External
Capture HDD.

If your console isn't in Dashboard Preview then try connecting your HDD to a computer to see if it's recognized there. It may be a coincidence however unfortunately HDD'S do die eventually.

JayBoseley

Nah that's wrong no way did over 10 people (thats all weknow about aswell) all have the update and then all of a sudden their hard drive dont work...

Its Its messed up ive used mine fine for years the second the update finished its like my hard drive broke it works fine with laptop and pc the xbox simply just won't recognise it

Default_693

Hi There,

If the XBox did a system update, it may not recognize the external hard drive right away.

Please follow these steps:

Unplug the external hard drive, and power down the xbox.. Make sure it is not in instant on mode. If it is, then before you turn it off, make sure all the games are closed, and then hold the xbox one button until it fully shutdown (about 10 seconds).
After that, than wait 1 minute. After a minute, power on the xbox. After it loads, till it gets to the point where you can open a game, plug in the external hard drive.

If it recognizes, great!. If it does not, try plugging it into both USB ports. If one recognizes it, but the other one doesn't, then it might be your USB ports.

If not, there are two other options. Buy a whole another external drive, or reset the console.

To reset the console, go to settings, system, and reset console. Every game should be backed up to your Microsoft account, but check and clarify, because i am not completely sure.

Hope this helps!

The Microsoft Guy

Geth

SSD?

Don't you have to open your Xbox for that?

Xbox had system update last night now it's not recognizing external hard drive