Xbox got stuck on a green screen

Discus and support Xbox got stuck on a green screen in XBoX on Consoles to solve the problem; I was downloading a xbox game and the speed started to slow down from 200/mbps to 20/mbps, so i decided to restart the xbox. After restarting it got... Discussion in 'XBoX on Consoles' started by MuscleNerd87, May 28, 2024.

  1. MuscleNerd87
    MuscleNerd87 Guest

    Xbox got stuck on a green screen


    I was downloading a xbox game and the speed started to slow down from 200/mbps to 20/mbps, so i decided to restart the xbox. After restarting it got stuck on the green loading screen for about 30 minutes, so i tried doing a power cycle. After trying many things i eventually got an error (E102) so i did a factory reset and its been more than an hour and my xbox is still going through a factory reset. It gets stuck on a number then goes up a bit and gets stuck for another 30 minutes.

    Edit: Factory reset finished but it doesnt want to connect to my tv

    :)
     
    MuscleNerd87, May 28, 2024
    #1
  2. DragonKnight510 Win User

    December 2014 Update - Patch Notes?

    I got that same update now xbox stuck on main green loading screen what gives
  3. PepeMasterz Win User

    Xbox won't turn on

    it kind of restart but is really slow like showing some slides.. and now got stuck in the xbox one green screen :(
  4. TutoredRolo25 Win User

    Stuck in green loading screen after April update

    I got the same problem, stuck on Green screen of Death.... Nothing works....
  5. MuscleNerd87 Win User

    Xbox got stuck on a green screen

    Also, when turning on my xbox, the tv does not detect the xbox (i've tried multiple tv's) and the xbox does not detect my controllers as well even when connecting them with a usb cable, after about 5 minutes the xbox turns off by itself and when trying to connect to the xbox using remote play it says console off. Also, it does not let me turn off the xbox.. For some reason i have to unplug it.
  6. Rodrigo Oliver Win User

    Xbox got stuck on a green screen

    Hi MuscleNerd87, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

    I am sorry to hear that.

    This error code is for a failed update: https://support.xbox.com/help/errors/error-code-e102

    From your description of the issues, it seems you are having hardware issues, I recommend you submit a repair request.

    Please, register your device on this link: https://support.xbox.com/help/hardware-network/warranty-service/register-your-product

    Then, fill out the repair form: https://account.microsoft.com/devices/select-device-for-repair

    You can check the warranty terms here: https://support.microsoft.com/help/...ce-plans-and-terms-conditions-for-your-device

    If your device is out of warranty, you can check the costs here:

    https://support.xbox.com/help/hardware-network/warranty-service/getting-your-product-serviced

    I hope this helps.
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Xbox got stuck on a green screen

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