Xbox: Got dropped onto cement, now it isn’t working 100%

Discus and support Xbox: Got dropped onto cement, now it isn’t working 100% in XBoX on Consoles to solve the problem; Hello, I don’t know what to do. My Xbox One S (bought it in 2019, 1TB model, first xbox I’ve ever owned) was dropped onto cement it was in a bag with... Discussion in 'XBoX on Consoles' started by Zoozilla, May 4, 2022.

  1. Zoozilla
    Zoozilla Guest

    Xbox: Got dropped onto cement, now it isn’t working 100%


    Hello,

    I don’t know what to do. My Xbox One S (bought it in 2019, 1TB model, first xbox I’ve ever owned) was dropped onto cement it was in a bag with some protection. Ever since then it has loaded slower over time, then the internet would slow to. a crawl while I took other devices off the internet to help speed it up and it would still be slow, or I’d pop the disc in and it would say error sometimes. Sometimes I’ve had games crash on it and that sends me back to the home screen. Or at the start of some games for a split second I see a blue screen or a red screen depending upon the game then it loads normally. Then sometimes the audio comes out choppy through the TV like it did a few hours ago. I have a few games that are loading slowly or the frame rates get choppy, sometimes it freezes. Sometimes the fan does buzz a bit, I’ve vacuumed the console when it is unplugged and shut off aftrr a couple hours to make sure its cool enough to do that. I’ve also had other times where I turn my controller, I have it turn on the console as well, I’ve experienced that controller will turn on but not the console.

    The console does power up, just acting slower and a bit glitchier like its not normal.

    We’re trying to do a factory reset to see if that’ll fix the issue, I did check to see the price on what it would be for sending it in for repair, It was $20 USD cheaper than the original price I got it for.

    I haven’t sat down to play a decent game for a few hours to see if it can handle it, I do mostly movies and tv watching on it though, I have no issues if it croaks during a movie, during a game, yeah I’m not going to be happy.

    DIY advice accepted with links and videos, please no acronyms, or is it time to get a new console?

    :)
     
    Zoozilla, May 4, 2022
    #1
  2. Zoozilla Win User

    Xbox: Got dropped onto cement, now it isn’t working 100%

    From inside a truck to the ground. This photo should help give an idea on the drop height.


    [​IMG]
  3. Francia J. Win User

    Xbox: Got dropped onto cement, now it isn’t working 100%

    Seems like the console needs to be checked as it has affected everything on the console. You can get it checked through Microsoft via https://account.microsoft.com/devices or on your local repair shop.
  4. Zoozilla Win User

    Xbox: Got dropped onto cement, now it isn’t working 100%

    Got the factory reset done, got the internet going with it, but now the screen goes black on the TV when switching between menus, it has done it already 5 times, not sure if the reset made it worse or better.

    Did the update that came with it as well.
  5. Zoozilla Win User

    Xbox: Got dropped onto cement, now it isn’t working 100%

    Not quite yet, but I'm trying to cover all my bases between hardware and software, hence forth the hardware questions.
  6. Francia J. Win User

    Xbox: Got dropped onto cement, now it isn’t working 100%

    It's a bit high, Zoozilla and yes, it may cause hardware internal issues.

    Are you done with the factory reset, Zoozilla?
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Xbox: Got dropped onto cement, now it isn’t working 100%

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