Xbox Gold Game Not Downloading

Lil Micetta · Apr 2, 2016

Hello,

Today I tried to download Dead Space, but despite my Xbox Live Gold membership, it kept asking me to pay $14.99 for it. I was able to download and install Lords of the Fallen and The Wolf Among Us with no problems, but it won't do the same for Dead Space.
I kept Mike on the phone troubleshooting for a very long time before he sent me here (he was awesome by the way). The case number was
[Mod Removed].

:)

Ty1er Mcnugget · Apr 2, 2016

Gold games not downloading

Hello, I have been having trouble with the games for gold these past two months.

I do have a gold subscription and I have downloaded games for gold before, but for some reason every time I press the crossed out price that have free with gold next to it, I get brought back to the deals with gold screen. I was just wondering if this has
happened to anyone else, and If someone has a solution to help me. I would VERY much appreciate any help. ☺

dynamicpanda · Apr 2, 2016

Just Dance 2016 Xbox One

Just downloaded the gold edition of the game but cannot connect my iphone as the controller both the phone and the Xbox are on the same wifi

Anyone else ??

ngocphi · Apr 2, 2016

It's because you aren't gold

If you are on a home gold you cant make the purchase

Only the account with the actual gold can buy it

Home gold doesn't apply to web or 360 purchases

ngocphi · Apr 2, 2016

And you shouldn't post a Sr number it's a security hole and personnal info I can call support and possibly get your name and number that way

ngocphi · Apr 2, 2016

You would pm a support person that if they ask but your issue is pretty clear

You aren't gold and you would need your own

Xbox one games with gold are done on the console

Most of the time anyways but if you are using the one console it wouldn't apply since it's just ljke using the webstore

Lil Micetta · Apr 2, 2016

I was told to add the support case number, also I purchased the 12 month gold subscription & put it on my console/account so how do you figure I'm not gold?

Lil Micetta · Apr 2, 2016

It started working! Can this tread be deleted or my original post modified to not include the case number if it's true my personal information can be found out from it?

Mister Quimby · Nov 3, 2018

Hey there Lil Micetta!

Glad to hear that the issue has been sorted! If any issues pop up in the future, go ahead and create a new thread. Thanks!

Mohammad Aufinator

YOU NEED XBOX LIVE GOLD TO DOWNLOAD THE GAMES WITH GOLD GAMES!

Theory of Game

Hey there. Sorry you misunderstood the offer, but the terms of the offer are on display. On the Games with Gold page (www.xbox.com/.../games-with-gold) at the bottom, it reads
as this:

"Games with Gold offer for paid Gold members only; active Gold membership required to play downloaded Xbox One games."

Xbox 360 games downloaded through Games with Gold are yours to keep. Should you re-subscribe to Xbox Live, your Games with Gold on the Xbox One will become available to play again.

Hopes this helps.

Smwutches

Trial codes don't change your account status to gold. You can download the Xbox One Games with Gold with a trial because a gold subscription is required to keep playing it for free, but a full gold subscription is required in order to download 360 Games
with Gold games.

Smwutches

That would be the problem. Trials don't change your account status to gold. A full gold subscription is required in order to download the 360 games with gold games. Xbox One games with gold games required a gold subscription to keep playing them for free,
so they can be downloaded with a trial.

Smwutches

That's the issue then. You'll need a full gold subscription. Since Xbox One Games with Gold games require gold to continue playing them for free, they can be downloaded while using a trial, but 360/original Xbox Games with Gold do not. So you have to have
a full subscription in order to download those games.

Xbox Gold Game Not Downloading