Xbox Gold Account Login problem.

It’s not a wifi issue. I can’t logon to my account. It says I have my information is incorrect. The wifi is working.

So when you log into your account on your 360 basically it is telling you that your password is incorrect.

Couple things to take into consideration especially if you have no issues signing into your account at account.xbox.com or account.microsoft.com

1. The password boxes on the 360s including the emulator on the Ones have a limit of 16 characters. So if your password is longer than 16 characters and you go to type in your password in the box it will stop at the 16 character and give you this error message
because it does not see any characters after 16. Solution: Change your password to something less than 16 charcters

2. You have Two Step Verification turned on. The 360s do not play well with Two step verification for whatever reason. Solution: Turn Off two step verification or use your app password for the verification.


Let Us know if either one of these where the problem and it resolved your problem.

Sometimes I get a problem just like that but then I log in and it gets resolved

Can you log into your account at account.microsoft.com this may give you some more info.

Hi, can you elaborate your issue?

I have a issue connecting to Wi-Fi can you help