Xbox gift was redeemed but cannot find credits in Microsoft account

CZ2020 · Oct 2, 2020

My son has redeemed a Xbox gift card but he was not able to find credits in his Microsoft account. I have checked the confirmation email to make sure the gift card was redeemed into correct Microsoft account. The account is correct and the confirmation code
was sent. He thought he has redeemed card but he could not find credits in his account.

Please help.

CZ

:)

dempup

Hi there.

Thank you for reaching out to the forum. Sorry to hear that you are having issues with your purchase. You have to reach out to
support.xbox.com to get the issue resolved.

Smwutches

Xbox Rewards credits cannot be redeemed towards a Microsoft store gift card. You may be referring the Microsoft Rewards program which can be redeemed towards gift cards. You would need to contact their customer support via their redemption page.

John P_14

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

I apologize but it is not possible to transfer or move Xbox gift card credits from one account to another. Once a gift card has been redeemed on an account, the credits are tied to that account and cannot be transferred to a different account.

Darhyl Amizola

Hi Andrew! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your redeemed Xbox gift card.

Try to redeem the gift card again on a web browser online on redeem.microsoft.com and check if the message shows up as the codes were already redeemed.

Note: Make sure to use the correct account where you want to have your gift card redeemed.

If you have received the error message, kindly confirm if the gift card was redeemed successfully on your account by signing in to your account on account.microsoft.com > payment and billing > order history > select the date of range when you redeemed the gift card.

If you're unable to find the redeemed gift card transaction under order history, check your other Microsoft email accounts' order history to find the transaction.

If you're able to find the transaction, validate if the gift card is for Microsoft credits or an Xbox subscription.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

wi7bit

Cotcha! 👍

I'm just trying to find out if you can buy gift cards with account balance. For instance, if you redeem the rewards on your other account and then buy a gift card using credit, you can then redeem that gift card on your other account.

Make sense? ... but I'm just trying to find out if this can be done...

Xbox gift was redeemed but cannot find credits in Microsoft account