Xbox gift card fraud

Discus and support Xbox gift card fraud in XBoX Accessibility to solve the problem; purchased two Xbox gift cards one in July for $25 from a Dollar General store, and one most recently for $50, from a local super market. These cards... Discussion in 'XBoX Accessibility' started by KATHYDILALLO, Nov 12, 2018.

  1. KATHYDILALLO
    KATHYDILALLO Guest

    Xbox gift card fraud


    purchased two Xbox gift cards one in July for $25 from a Dollar General store, and one most recently for $50, from a local super market. These cards were purchased for my Grandson the latter one for $50 was for his birthday. Last night when he entered
    in the numbers it stated the card was already used. His disappointment again was nearly heartbreaking. I contacted the stores and they said they could not assist me, I tried all the methods reaching out to Xbox to no avail. Could someone please help

    :)
     
    KATHYDILALLO, Nov 12, 2018
    #1
  2. DaDoro
    DaDoro Guest
    Need help with $ on my acc

    Fraud? By all means.. If i got the gift card code, Why would it be fraud? It's my gift and i reedemed it wrongly and now i can't use it therefore i made these questions, but thanks for your productive reply Xbox gift card fraud :)
     
    DaDoro, Nov 12, 2018
    #2
  3. hazza963
    hazza963 Guest
    How can you determine where gifted points went

    This has happened to me too. they have not been gifted to a family member either. report this as fraud to your card company I have. looks like xbox has been hacked.
     
    hazza963, Nov 12, 2018
    #3
  4. Tormaz
    Tormaz Guest

    Xbox gift card fraud

    Hello!

    If he logs into his account at account.microsoft.com does it show that the $50 was applied to his account? Sometimes it gets submitted twice and the second time it comes back as "already redeemed" because it already got applied to the account.
     
    Tormaz, Nov 12, 2018
    #4
  5. Geth
    Geth Guest
    I recommend only buying card from major retailers. They have to activate the card before use.
     
  6. XBF Jeremy Z
    XBF Jeremy Z Guest
    Hiya Kathy,

    Thank you for contacting Forum support!

    Sorry to hear about the situation. I myself have had this happen to me before, but I had redeemed it to the wrong account by mistake. So as posted above please check your account "Order
    History
    " for ALL of your accounts on the console.

    If you are still having trouble I recommend you contact a live agent for more assistance.

    Request a Call


    Hope this helps
     
    XBF Jeremy Z, Nov 12, 2018
    #6
  7. what do you mean by "major retailers"
     
    StolenStream31, Nov 12, 2018
    #7
  8. M3tal Daz3
    M3tal Daz3 Guest

    Xbox gift card fraud

    Contact your retailer for a refund or a replacement. In the future I suggest you to make purchases only from xbox marketplace
     
    M3tal Daz3, Nov 12, 2018
    #8
  9. Thats why I never buy those cards and next time make sure the cards are left thw store activated... contact support with the receipt for futyher assistance!!
     
    HyperVenom523, Nov 12, 2018
    #9
  10. Arminator
    Arminator Guest
    Did you make sure that the code cards you bought had the protective layer over the code intact?

    Did your Grandson have to pull back a perforated strip or rub away a silver layer to reveal the code?

    If so, then the code couldn't have been used. It might be that your Grandson accidentally clicked twice, or accidentally redeemed the code on the wrong account.

    As the others suggested, have your Grandson go to
    https://commerce.microsoft.com and check for the code redemption.

    Or try to contact the official support by going to
    Contact Us | Xbox Support

    There click on the billing icon with the credit card.

    If a virtual agent pops up,, click on "No thanks".

    Then from the list of topics, choose the most appropriate topic, or choose "other".

    Several tiles should then appear at the bottom, where you can then chat with support through a text based online chat, or request a callback.

    Make sure you have the code cards with you, so you can provide them the code numbers.
     
    Arminator, Nov 12, 2018
    #10
  11. GGRaze
    GGRaze Guest
    Hi KATHYDILALLO,

    Contact your retailer for a refund or a replacement.

    If in case you refuse to help contact Xbox support at this link:
    Contact Us | Xbox Support

    An advice to avoid these problems, the best solution it's buy with Official Channel Xbox.

     
    GGRaze, Nov 6, 2018
    #11
  12. DaDoro Win User

    Need help with $ on my acc

    Fraud? By all means.. If i got the gift card code, Why would it be fraud? It's my gift and i reedemed it wrongly and now i can't use it therefore i made these questions, but thanks for your productive reply :)
  13. GGRaze Win User

    Xbox gift card fraud

    Hi KATHYDILALLO,

    Contact your retailer for a refund or a replacement.

    If in case you refuse to help contact Xbox support at this link:
    https://support.xbox.com/contact-us

    An advice to avoid these problems, the best solution it's buy with Official Channel Xbox.

  14. HyperVenom523 Win User

    Xbox gift card fraud

    Thats why I never buy those cards and next time make sure the cards are left thw store activated... contact support with the receipt for futyher assistance!!
  15. StolenStream31 Win User

    Xbox gift card fraud

    I recommend only buying card from major retailers.
    what do you mean by "major retailers"
  16. Geth Win User

    Xbox gift card fraud

    I recommend only buying card from major retailers. They have to activate the card before use.
Thema:

Xbox gift card fraud

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