Xbox Gift Card Deactivation

Discus and support Xbox Gift Card Deactivation in XBoX Sales and Promo to solve the problem; Hello, we have a £50 xbox gift card that is saying 'deactivated' when the code is entered and to 'contact retailer'. Tesco are saying the card has been... Discussion in 'XBoX Sales and Promo' started by AlfieBuckley, Jan 11, 2021.

  1. AlfieBuckley
    AlfieBuckley Guest

    Xbox Gift Card Deactivation


    Hello, we have a £50 xbox gift card that is saying 'deactivated' when the code is entered and to 'contact retailer'. Tesco are saying the card has been activated and there is an 'activation successful' message on the receipt. They told us to contact Xbox
    We've tried getting through to xbox but can't speak to anyone. The virtual agent is saying it's 'deactivated' and contact the retailer and so it continues .......! Any advice gratefully received :0)

    :)
     
    AlfieBuckley, Jan 11, 2021
    #1
  2. gds1972 Win User

    Gift card woes

    Hi

    If you have a receipt for the gift card you could try speaking to where you purchased the gift card from to see if they are able to deactivate this card and supply you a replacement.
  3. Njal the Blue Win User

    Deactivated gift card

    If you purchased this from a store, you should take it back along with the receipt, as it looks like it wasn't activated. If the card hasn't been activated, support couldn't really help as they have no proof you purchased it.
  4. Puppy Fujo Win User

    Gift card deactivated

    Unfortunately, under most circumstances the retailer is the one responsible for handling a problem with one of their codes, especially in a case like this. Make sure they understand that it has been deactivated (which is only possible on their end) not already used or some other problem.
  5. street2234 Win User

    Deactivated gift card

    when you buy a gift card from a store you need to be sure that the seller activates the cards if not you will not redeem the card.
  6. HelenaSwarbrook Win User

    Gift card deactivated

    Thank you, i’ll take it into my local tesco and hope they are more useful than the customer service on the phone!
Thema:

Xbox Gift Card Deactivation

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