XBox gift card code not readable

Hi,

Just a few questions to see if I can come up with some solutions to help you.

Is the whole code unreadable or just partly?

Did you purchase the gift card from a large retailer?

In these situations it’s very unlikely there is anything support will be able to do as there is no way of verifying the gift card other than it’s unique code.

I purchased a Microsoft Xbox Live Gift card for 50 dollars. Came home scratched the redemption code to hard and the last 2 digits are not readable. It can't be returned and so far after many attempts the online support has not provided any assistance. I need a new redempton code.

Please advise how I can a replacement code.

There is an 800 number on your receipt or the back of the card. You need to call that number to get a replacement code. Gift cards are sold by third-party, who buy blocks of codes from Microsoft.

Hello Joe,

We understand that you're experiencing an issue concerning the loss of the physical card needed in order to be redeemed to your son's account on your Xbox One console.

Unfortunately, as per our redeem a gift card or code to your Microsoft account support article the following
is mentioned for damaged or not readable codes which will also relate to lost codes:

(If it's a physical code, try returning it to the place you purchased it from and explaining that it couldn't be redeemed.)

Try going to where the code was purchased and seeing if the store can be of assistance.

Best wishes!