Xbox gaming app completely broken - no games will launch, installing errors out, and the...

Hi GrantCurell,

We have noticed that you have not responded to our last message. We would like to know whether the issue you have raised with us is still ongoing. If yes, please let us know so that we can continue our conversation.

Kind regards,

Hi GrantCurell,

We have not heard anything from you in the last follow-up. Please do not hesitate to create a new thread if you have new concerns. We hope that the issue you reported to us has been answered. We personally understand that finding time to work on this matter can be a little difficult to manage. Thus, we would like to let you know how much we appreciate your patience and most importantly the time you've dedicated to post here in Xbox Forums. Should you need real time interaction for your concern? You may reach out to Support - Contact Us | Xbox Support.



Please feel free to create a new thread if you have further concerns - Create a new question or start a discussion.

Kind regards,

To answer how this went: I gave up on the app. Came back like a week later and it was suddenly working again. No idea why. Exact same thing just happened to a friend of mine which is what reminded me of this thread.

Hi GrantCurell,

We understand your sentiment in trying to launch and install games from Xbox app. This is not the experience that Microsoft wishes you to have. As your support advisor, let us check on this together and sort this out in timely manner.

As per your description, this new computer should be able to launch and install games just fine however you were facing error messages that hinders the PC to do so. To better isolate the issue, we would like to ask for few questions.

1. May we ask for the current Windows OS build, edition and version of your PC?
   
2. Will you be able to install game and apps using the Microsoft Store without any issue or error message/code?
   
3. Please post a screenshot of error message/code of your issue. Please conceal any personal information.
   
4. May we know if you have been part of Windows Insider or Xbox Insider? Is the current PC you are using is on Insider's build?
   
5. May we ask for the troubleshooting you have done so far?
   

Here are list of support articles you can check:

How to install and uninstall a PC game on a Windows device

How to find out if a game will play on your Windows device

Troubleshoot game installations on a Windows device

Game freezes or stops responding on a Windows device

Troubleshoot gameplay, performance, and stability issues on a Windows device

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Xbox Forum Moderator

Microsoft Community

the windows store and xbox app add the games to an encrypted folder that is for that one install of windows, you need to remove the windows app folder on the old hdd or format that hdd and redownload, currently they do not support transferring game files from one machine to another (currently being tested under insiders)

eventually it will be like how steam allows it but for now the only option is to clear and redownload.