Xbox games won't download or update.

i can now get xbox live but when ever i try playing a game i get a update on the game and it won't download the update.

Thanks for the quick reply.

It seems to be random, i cant find any pattern between what fails to download and what doesn't. Some games i can download and update perfectly fine whilst others have this issue. It seems completely random and has even happened to games and apps that I've
never had on my console before.

No, there are never error codes. It starts downloading. Gets to a certain point. Sits there for about 1 minute and then says installation stopped.

The amount of download each game or app stops at is random as well.

With skyrim as i said its always 19.85Gb but with some others it could stop at 5% some wont even start or some even get to 99.8% and stop. The only thing consistent is that the game or app will always stop at the same spot. Skyrim has never stopped at 15gb
or 8gb. It always stops at 19.85.

It is xbox one s installing on internal. I have just thought about this as well and have just purchased an external hard drive to see if that works. If it doesn't work i wont have a clue what to do.

The only other thing of note that i could mention is that i am an early update tester, dunno what its called. Where i get smaller updates more frequently, but if it was an update issue lots of people would be having it and it would be fixed with a new update.
This does not seem to have been fixed with any updates.

Hi It's a install problem most likely meaning either your hard drive is corrupt and u need to send it in for repair. I would call Microsoft Tech on Monday and tell them u need to send your xbox in for repair and tell them why.I ran into this problem numerous
times and it meant it couldn't install on the hard drive because it had no more room for it to be install.Again seems u did everything u can on your end. So I suggest calling Microsoft Tech and sending in your xbox for repair.

Hi annihilator3

Sorry to hear, you’re experiencing this issue. I understand this can be frustrating especially after trying lots of solutions.

I understand that you have provided a list of apps/games you can no longer install.

If you don’t mind, Just a few questions so I’ll be able to assist better.

Are you experiencing this with all downloads and updates or just certain ones in particular?

Is there any error code or message when the installation fails to complete?

You mentioned, downloads get to a certain point - 19.85Gb then stop, is this happening with all downloads, or do some get to a different point?

Are you using an external hard drive or installing on internal storage?

Also, which console is this xbox 360, xbox one, xbox one S or xbox one X?

My only thought on what this could be is that the hard drive is somehow partially corrupted.

If you have tried all the solutions you have mentioned, I’m not sure what else to suggest.

If the problem persists Contact support, I’d recommend calling them, to discuss this.

Hope this helps, hopefully this is sorted for you.

Thank you for taking the time to read this reply. 😊

Thanks for the quick reply.

It seems to be random, i cant find any pattern between what fails to download and what doesn't. Some games i can download and update perfectly fine whilst others have this issue. It seems completely random and has even happened to games and apps that I've
never had on my console before.

No, there are never error codes. It starts downloading. Gets to a certain point. Sits there for about 1 minute and then says installation stopped.

The amount of download each game or app stops at is random as well.

With skyrim as i said its always 19.85Gb but with some others it could stop at 5% some wont even start or some even get to 99.8% and stop. The only thing consistent is that the game or app will always stop at the same spot. Skyrim has never stopped at 15gb
or 8gb. It always stops at 19.85.

It is xbox one s installing on internal. I have just thought about this as well and have just purchased an external hard drive to see if that works. If it doesn't work i wont have a clue what to do.

The only other thing of note that i could mention is that i am an early update tester, dunno what its called. Where i get smaller updates more frequently, but if it was an update issue lots of people would be having it and it would be fixed with a new update.
This does not seem to have been fixed with any updates.

Thank you for the update and answers to those questions.

I was just going to mention, try to see if an update helps, although it seems more complicated and an unlikely fix, based on how you have explained.

I believe, what you are refering to is a program called xbox insider. I was part of it too for a while, but left it as it seemed to cause alot of problems. With xbox insider, you will get updates and be the first to ‘test/experiment’ things before anyone
else.

I forgot to mention this in my previous reply. I just wanted to suggest, If you can, try using another device. You can use the xbox app on your phone, or a tablet or laptop with windows 10 to remote install downloads to your console.- I know this doesn’t
help entirely, but It may work as a work around temporarily.

I’m out of suggestions, but I’d definitely recommend calling xbox support. This is a complicated issue, as it could be caused by anything, so technical support is the best option.

As this is an internal issue, you may need to send in your console for repair. You can check the warranty status on
your console, if it’s within warranty, repairs will be free

Apoligies I can’t be much help but let me know if this is ever sorted out for you.

I appreciate your patience and understanding. Let me know if you have any further questions, I’m happy to help. 😊