XBOX Games Pass on PC - Parental Control Issue

Mike_380 · Aug 17, 2020

Hi,

I set up a child account with a configured a content restriction - Allow apps and games rated for "13 year olds"

I purchased Xbox Games Pass but while testing the child account, I was able to install and play a game rated as "M for Mature". I saw the game in the "App and game limits" tab, and blocked it. However, testing again, I was still able to play the game.

How can I fix these issues?

On the topic on Xbox Games Pass, is there a way to purchase this without having to leave the payment option on the child account? I used Paypal, but accounts.microsoft,com states there are no restrictions with this payment method and I verified I was able
to purchase some content on Xbox Games Pass freely (even though "Needs organizer approval to buy things" is on). Any solution here?

Thanks,

Mike

:)

Mike_380

The only thing I had to do when buying was turn off "Needs organizer approval to buy things". Afterwards. I turned that back one.

Jefferson Jr

Hello,

Did you tried to switch to grown account for a moment after you bought you can switch back to child account.

StuartATrueRed

This should help with your issue.
https://support.xbox.com/help/xbox-360/security/forgotten-parental-controls-pass-code

XBF Meryem R

Hello there!

From what I understand from your request is that you would like to reset/delete the passcode for parental control on your Xbox 360. If you still have this issue please follow the steps on this link and your issue should be resolved How to reset the pass code for parental controls on Xbox 360 | Xbox Support.

XBF Leo G

Hello alejandrocontreras6,

Thank you for posting on the Xbox forums. We understand that you purchased an Xbox 360 that has an active parental pass code. We suggest utilizing the article entitled, "How
to reset the pass code for parental controls on Xbox 360" in order to resolve this issue. Be sure to let us know the results!

XBOX Games Pass on PC - Parental Control Issue