Xbox Games no longer tracking time played after new update (May 2020 update)

KaraiDan · May 31, 2020

None of my Xbox One games are tracking time played anymore after the new update. This feature is pretty important to me, so it's weird that it's just stopped working since the update. Is this happening to anyone else? I've tried clearing my cache, signing
in and out, clearing locally saved games, etc. but nothing has worked. Would love an update on this, as it's pretty important to me.

:)

AuraWolf

Unfortunately this seems to be a pretty common issue since this update, outside of what's already been suggested by my fellow Ambassador... I think it's just a matter of waiting for Microsoft to fix it.

I apologise for the inconvenience this may have caused.

Have a pleasant day & I hope this issue is resolved swiftly.

darkist1

Hi KaraiDan

If you haven't yet tried it, do a full power cycle on your console.

Power cycle console

1.Go to the Home screen.

2.Press the Menu button on the controller.

3.Select Settings.

Note: You can say “Xbox, go to settings” from any screen, but you’ll need a controller once you’re on the Settings screen.

4.Go to Power & startup.

5.Select Turn Xbox Off.

6.Select Yes. The console powers down.

7.unplug power from console for +- 30 seconds

8. Plug console back in

9.Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

Note: If you don't see the green boot-up animation when the console restarts, repeat these steps. Make sure that you hold the power button until the console completely shuts down.

This issue has happened before a few years back and was resolved then.

Not sure if the location has changed, but it's now under the stat's section of the achievement for the game.

KaraiDan

Thanks for the reply. Unfortunately I’ve already tried this and it’s still not working. I believe this is an issue on Microsoft’s end and I really hope it gets fixed soon. Access to this info is a big draw for me over the PS4. On the xboxone subreddit,
a ton of people are having the exact same issue so I know this isn’t an isolated incident. Hope this can be resolved soon.

Ronnieee

The version that is currently being updated right now is actually the new version which is 2020. I believe the old version is no longer being updated and thus, marketplace is not available anymore for it.

DominumStige

Hi!

Some games may have updates after the main installation of the game. Once updated you will no longer be required to update them, except for future patches.

Xbox Games no longer tracking time played after new update (May 2020 update)