Xbox GamerTag - paid for change, but gamertag not updated after a week

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Does the purchase show as complete here? https://account.microsoft.com/billing/orders/

If it does, then you can request a refund. To get a refund, please go here and copy the the order number https://account.microsoft.com/billing/orders/

Then use it to fill out this form https://support.xbox.com/en-GB/forms/request-a-...

After submitting, wait for an email on the status of your refund. You should get one within 72 hours and if your request is approved, you'll get your money back soon after. Refunds are processed in 3 - 5 days.

After that you can try to change the gamertag again. Sorry for the inconvenience

Hi there,

the free change is an addition to the Changes for Gamertags that is rolling out the next months.

This will be a one time free change, after that it will be a paid one. The link to change your name using the new features see this link:

http://social.xbox.com/changegamertag

Be aware that this change might not reflect on all devices yet, for more information see this FAQ:

https://support.xbox.com/en-us/my-account/manage-gamertag-and-profile/gamertag-updates-faq

Let us know the results

Hi cemeterycorpse,

If your Gamertag has still not updated to the one you paid for, please contact Xbox Support so they can assist you. They'll be able to confirm the charge for the Gamertag change and confirm whether or not it actually changed.

Regards,

The main issue is they took the money and the change did not happen. Any game that supports the new Gamertag system will, in fact, show the Gamertag I paid to change from.

The issue users are reporting do not want the "new" format. They paid to go back to the old format.

They took the money and change DID happen on the new Gamertag system.

The thing is, that a lot more people wanted a change with the Gamertag system, so Xbox listened and created the new Gamertag system to please the majority of people that wanted to have their desired Gamertag, even if someone already has that Gamertag.

But as it is with everything else: You can't please every single person. A company as big as Microsoft has to make decisions based on what the majority wants.

If only a few people had complained about the current Gamertag system, Xbox would have saved a lot of money and work and kept the old system. But so many people wanted a change, so they got the new system.

You are not understanding the issue.

This an edge case where users used the free "new" Gamertag change. But then was allowed to pay to change back to an old 15 char name. After the new update users are now seeing the original "new" Gamertag again sometimes months after paying for the old one
back.

If you haven't changed your Gamertag for a while(since the whole new Gamertag update) then you can change It for free but after you need to pay $10.

When was the Gamertag update?