Xbox gamer tag won’t change

Discus and support Xbox gamer tag won’t change in XBoX Accessibility to solve the problem; I recently changed my gamer tag, but I can’t find it being changed anywhere. The purchase history says it’s confirmed. I’ve tried everything to get it... Discussion in 'XBoX Accessibility' started by Rasha5572, Mar 30, 2023.

  1. Rasha5572
    Rasha5572 Guest

    Xbox gamer tag won’t change


    I recently changed my gamer tag, but I can’t find it being changed anywhere. The purchase history says it’s confirmed. I’ve tried everything to get it to change, even removing and adding the account to the xbox.

    :)
     
    Rasha5572, Mar 30, 2023
    #1
  2. QUEENMISFITS Win User

    Gamer tag won’t change

    It might take a while to change over.
  3. Francia J. Win User

    Gamer Tag won’t change.

    Hi, I hope you're doing great out there despite the issue that you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

    Can you please sign in to https://account.xbox.com/profile and check if your Gamertag is already updated? If not yet, attempt to change the Gamertag again but you shouldn't be charged if you can see the status of the Gamertag change stated as "completed" via https://account.microsoft.com/billing/orders.

    If you have seen your Gamertag already updated on the website simply remove and re-add your account.

    REMOVE ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select System > Settings > Account > Remove accounts. ​​​

    3. Select the account that you want to remove, and then select Remove to confirm. ​​​

    4. When you're finished, select Close. ​​​

    ​​​

    POWERCYCLE CONSOLE​​​

    ​​​

    1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

    2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

    ​​​

    ADD ACCOUNT​​​

    ​​​

    1. Press the Xbox button to open the guide. ​​​

    2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new. ​​​

    3. Enter the Email address and the password.​​​

    4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept. ​​​

    5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.​​​
  4. ArminatorX Win User

    Gamer tag won’t change

    It depends on if the game is already capable of supporting the "new" Gamertag format.

    Xbox changed the Gamertag system a few months ago, to allow multiple people to have the "same" Gamertag, similar to names on Discord or Battle.net, by adding a number to it.

    Newer games, that already support the new Gamertag format, will only show your new name, without the #number to your friends.

    Older games, that do not support the new Gamertag format, will show your old Gamertag for a while.
  5. Tomesso Win User

    Gamer tag won’t change

  6. Francia J. Win User

    Xbox gamer tag won’t change

    Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

    Can you please sign in to https://account.xbox.com/profile and then check if it was changed from there?

    If it was not changed from there as well, kindly try changing it again, but this time, you shouldn't be charged since you have confirmed the transaction on your end.
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Xbox gamer tag won’t change

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