Xbox Gamepass PC Games causing computer to crash and restart.

Hello Justin Meyerhoff,

Thank you for posting in the Microsoft Community.

I'm sorry to hear that you are experiencing issues with some of the Xbox Game Pass PC games. To better assist you, I would like to ask you some probing questions:



- What are the specifications of your PC? (CPU, GPU, RAM, etc.)

- Do you have any antivirus or firewall software installed on your PC?

- Have you tried running the games as administrator or in compatibility mode?

- Have you checked the event viewer or the reliability monitor for any error logs or reports related to the games or the system crash?

- Have you tried resetting the Xbox app or the Microsoft Store app on your PC?



There are a few possible causes for your computer to crash and restart when launching certain games. One of them could be that your system does not meet the minimum requirements for those games. You can check the system requirements for each game on the Xbox app or on the Microsoft Store website. If your system does not meet the requirements, you may need to upgrade your hardware or lower the graphics settings in the game options.



Another possible cause could be that there is a conflict between the game and some other software or hardware on your computer. You can try to disable any unnecessary background programs or services that may be interfering with the game. You can also check if there are any updates available for your BIOS, chipset, or firmware that may improve the stability of your system.



A third possible cause could be that there is a problem with the game files or the Xbox app itself. You can try to uninstall and reinstall the game and the Xbox app, making sure to delete any leftover files or folders in your system. You can also run a system file checker scan to repair any corrupted or missing Windows files that may affect the game performance.

These articles might be helpful:

Troubleshoot gameplay, performance, and stability issues on a Windows device | Xbox Support

Game freezes or stops responding on a Windows device | Xbox Support

How to get software and driver updates for Windows devices | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hi Prashant, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Please, follow these steps:

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Type this command: sfc /scannow

Press Enter.

Then, type this command:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Restart your device and try to install a game again.

For more information: https://support.xbox.com/help/games-apps/troubleshooting/troubleshoot-games-windows-10

Let me know if it works!

no error messages, the game never technically crash, just never load.

no issues with any other games on PC gamepass, or computer in general.

1. gamepass ultimate will not cause a crash.

2. warzone does not need gamepass ultimate or even gold to play as it's free to play.

3. it could very well be a problem with your xbox, the connection or something else.

4. how can it be disrespected if your game crashes, if it keeps doing it restart your console or re download the game.