Xbox GamePass not showing installs and won't remove unistalled games/Stuck

Matt Murt · Apr 21, 2023

Hello,

My issue came a few days after the release of Minecraft Legends. I am running on windows 11 Pc and the game is through Game Pass.

Now, what is happening is my installed games are no longer showing up OR they will start to show up about 15 to 20 minutes later than my usual load time (which is pretty much turning my PC on). To begin with, I did attempt to download Minecraft Legends but then decided to uninstall it (mainly because I wanted to play something else). That was the initial start of the problem. The games started to have a hard time to load in.

Next, I decide to restart the computer and load in. Installed games didn't show up.

Then, I decided to uninstall the Xbox app and reinstall. Sadly, nothing changed.

Then, did the app settings on windows, the repair and reset...still nothing changed.

I then started to do research on any issues with Game Pass/ Outages of sorts and nothing came up.

Then I reached out to Support/Gamer Community for help. We went through the run admin and put in the codes that were recommended from different sites. Reset the PC and still, nothing again. I went to the windows store and it was suggested to look at the "Gaming Servies" to uninstall or update BUT I didn't get this option...

Also, went onto the windows search and click Gaming tab and it didn't show the Xbox Network listed...I was told to try the UPnP router deal but I got a warning message and didn't continue forward.

I went into the local files and tried to restart the Gaming Services (Wins + R). Restarted some of the Xbox systems and Gaming Services.

So, here I am after 2 hrs and 30 min...nothing fixed. If there is something I messed or something to try please let me know! I have found a couple of other people are running into the same issue. Date 4/20/23

:)

Geri M.

Hi Matt Murt,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)

Thank you for your understanding.

Kind regards,

Moderator

Microsoft Community

Geri M.

Hi Matt Murt,

We appreciate you for bringing this up to Xbox Community Forum and we hope that you are well today other than this account issues.

It seems like you have exhausted with all the troubleshooting for this problem.

Let us check on this together and sort this out to assist your concern.

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

First let us fix the Microsoft Store apps.

Fix problems with apps from Microsoft Store - Microsoft Support

Troubleshoot Xbox app: Troubleshoot issues with the Xbox app for Windows | Xbox Support

Also try checking some of the suggested steps on this article.

All about the Xbox app for Windows | Xbox Support

After performing the troubleshooting steps, open Xbox apps in Microsoft Store.

We hope it worked out well for you. If not, please reply back to this forum to let us know so we could find other options to resolve the problem.

We will be glad to follow up and help you.

Sincerely,

Xbox Forum Moderator

Microsoft Community

o0 J E B U S 0o

you can unregister, and unistall it, but it won't remove it from your xbox.. at least that's what they tell us for now.. just kinda stuck with it for now

NeoDan123

Digital games once unistalles will show in the ready-to-install section after a few minutes. Where you can install them again.

Physical copies of the games will not show, you will need to insert the disc to be able to install the game.

luissolid

Hello welcome to the forums!

Just removed one from your home, also you can unistall and re install the game to fix this.

Regards!

Xbox GamePass not showing installs and won't remove unistalled games/Stuck