Xbox Game Streaming VPN Question

Hi there.

This question is not related to Xbox Support - I recommend you contact the VPN service

directly.

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There's no need to apologize man, it was just a question.

What about the VPN? Do i really need to use a VPN to play Turkish reign games and subscriptions while I'm in Finland? Or I can play normally without a VPN?

Sorry about all these questions, but i just want to make sure

Thank you!

Local streaming is fine. The issue is streaming while on a VPN or internet. It worked flawless until the dashboard update. I have two consoles that were working and now they both stopped.

Yes, Yes, I have the exact same issue.

My ISP is also Vodafone, around 42Mbps down, 10Mbps up.

My PC is actually wired as I have CAT5 cabling in my house, so I can even rule out WiFi. But I also get same issue on my mobile via WiFi and even on cloud stream direct from Xbox (CAT5 cabled). So that rules out local network connection and it being down to a particular device.

Also as you have found, if I use the browser version of cloud streaming it works fine, it's only using the Xbox App either on PC / Mobile / Xbox that has the issue.

So you'd think that would mean its the Xbox app.

However, I have found a workaround based on comments I've seen on other threads, and that is using a VPN. If I use my NordVPN connection and connect to UK VPN, I still have issue, but if I connect to Ireland or US, it works fine. I can even switch between no VPN and different VPN connections while cloud streaming is running and as soon as I switch from no VPN to Ireland VPN, it auto reconnects and its all good again.

I was wondering if it had something to do with Vodafone, especially seeing you are also on Vodafone. But I've visited parents house, also on Vodafone, and used my mobile on WiFi and it worked fine.

I guess it could still be related to Vodafone as we may connect to different parts of Vodafone network.

So in summary: -

It's blocky/laggy: -

On PC, hard wired, Xbox App, No VPN.

On PC, hard wired, Xbox App, VPN to UK.

On Mobile, WiFi, Xbox App, No VPN.

On Xbox, hard wired, Xbox App, No VPN.

It works fine: -

On PC, hard wired, Chrome Browser, No VPN.

On PC, hard wired, Xbox App, VPN to Ireland or US.

On Mobile, WiFi, Xbox App, VPN to Ireland or US.

Screenshots

PC, Xbox App, No VPN





PC, Xbox App, VPN to Ireland

One of them has a VPN installed, but it's related to university, it's not a usual VPN (it's not active when we play though). My NAT type is Open. I have one more question: where do I find the crash log of the game?

Thanks for your time, I'll report the problem as soon as it crashes again to the Xbox team