Xbox Game Streaming does not recognise my controller

Discus and support Xbox Game Streaming does not recognise my controller in XBoX on Windows to solve the problem; Hi, today I decided to try and play Halo 5 after months of inactivity and wanted to do it in comfort, meaning not in the room with the Xbox, so I tried... Discussion in 'XBoX on Windows' started by VVolfrann, Aug 22, 2020.

  1. VVolfrann
    VVolfrann Guest

    Xbox Game Streaming does not recognise my controller


    Hi, today I decided to try and play Halo 5 after months of inactivity and wanted to do it in comfort, meaning not in the room with the Xbox, so I tried streaming it to my PC with the Console Companion and the controller I was using refused to operate.
    In the first attempt I managed to get into the Halo 5 menu with only a little resistance from game streaming, then the controller disconnected and didn't work at all following that. This issue is not with the controller, the PC or the Xbox, as I have tested
    all three and the PC and Xbox connect to one another, and the controller is recognised by both (something I tested using several apps/games). I've been trying to figure out the issue for hours to no avail, and I can't get in contact with Microsoft support
    for some untold reason so any help would be greatly appreciated. Here's a list of points relevant to my issue:

    -Attempting to use wired Afterglow XB1 controller to control XB1 from Win10 PC through Xbox Game Streaming

    -Wired Controller recognised by PC - tested with Steam + Rocket League/Xbox App/Afterglow App

    -Wired Controller recognised by Xbox - tested with Xbox Home + Settings + Halo 5

    -Wired Controller NOT recognised by Xbox or PC within game streaming instance(s)

    -Worked briefly on first attempt but with resistance from the software before not working at all anymore

    -Profile signed in on both devices

    -Secure, stable ethernet connection between both devices (via 1 router + 1 switch)

    -Controller drivers up to date, and not corrupted

    -Xbox PC app updated to latest version

    -Two USB cables tested with same outcome, both working 100%

    -Afterglow app downloaded and controller was updated/reset to default configuration/reconfigured

    -Game streaming allowed with no client restrictions in Xbox's settings

    -Restarting game via both devices attempted

    -Restarting game streaming attempted

    -Restarting Xbox app on PC attempted

    -'Soft' power cycle of Xbox via both devices attempted

    -'Full' power cycle of Xbox attempted

    -Power cycle of PC attempted

    -Reconnection of controller to both devices attempted

    -Using separate controllers to control Xbox and PC attempted

    -Deleting and reinstalling controller drivers attempted

    -Still no success after all of this

    Thanks prior for any assistance

    :)
     
    VVolfrann, Aug 22, 2020
    #1
  2. EnemyLloyd Win User

    Xbox Accessories app won't recognise my new Xbox Elite 2 controller

    Yes. The issue seems to be the PC version of the Xbox Accessories app does not recognise my controller's most up-to-date firmware.
  3. maxen Win User

    Xbox Controller Update With Mirco Usb not working properly

    After you power cycle, can you use the USB-connected controller to power on the Xbox? Does that help it recognise the controller at all?
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    Cannot turn off vibration on a Bluetooth Xbox controller

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  5. PeterWeston Win User

    Connecting to iMac

    I have come across one issue. The controller is OK, but adding a steering wheel for car racing games is a problem. It does not seem to recognise the buttons during a game but does recognise the A / B buttons etc in the setting and home pages? I will contact
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  6. JoeB7 Win User

    Xbox Elite Series 2 controller connects to Samsung frame TV, but does not work to control any functions on screen

    I have the same issue:

    * the plain Xbox controller (non elite) connects via bluetooth to the TV and is recognised by the Xbox cloud app on my Samsung TV. I can use it to play games using the Samsung Xbox app.

    * the brand new Xbox Elite Series 2 controller connects via bluetooth to the TV and is NOT recognised by the Xbox cloud app.

    I tried several attempts deleting the pairing, re-pairing. Turn off TV on the power switch. Re-installing the Xbox app on the Samsung TV.

    The result is always the same:

    * The Xbox Elite Series 2 controller connects successfully to the TV and is shown as Paired and Connected in the Samsung TVs feature where you add external devices.
    * But the Xbox app shows the yellow ! exclamation mark and does not recognise the Elite Controller.

    I’ve paired my other non Elite standard Xbox controller now vie Bluetooth and USB, which works both.
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Xbox Game Streaming does not recognise my controller

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