Xbox Game Pass会员续费失败自动扣费 (Xbox Game Pass member renewal failure automatic deduction)

Hello HarryDragon,

We understand that you are experiencing an issue concerning multiple charges on your Microsoft account for the same Xbox Live membership.

Our recommendation here is to reach out to our customer support team for direct assistance with reviewing/investigating this occurrence as our forums community does not carry the tools necessary for doing so.

Try using this link to our contact us page to review options for getting in contact with our team.

Best wishes!

Sorry,I've tried this way. But it doesn't help. I still don't know why the money is paid and how can I get it back. But thanks for your help.

You can request a free call-back by signing on at https://support.xbox.com/contact-us and selecting Billing. When
prompted to speak to a virtual agent, decline it. After answering a few more questions, you should get the option to request a callback.

hi ，

第一个问题。 不应在页面购买xgpu，xgp计划不包括大陆，浏览器页面肯定进不去。 可以在pc上的Xbox应用购买xgpu。 就是这 失误买的pgp的。

第二个问题。xpgu是订阅计划的ultimate。所以pgp 法升级金会员，只有xgpu可以升级这些较低级的订阅计划。

解决办法就是 再在xbox应用购买xgpu升级即可。购买地域需要一致。

注意：购买 Xbox Game Pass Ultimate 会自动依转换率将现有 Xbox Live Gold、Xbox Game Pass （PC 或 Console） 及/或 EA Play 会员资 的剩余天数分别升级为 Xbox Game Pass Ultimate。 若要了解如何运作，请访问 www.xbox.com/gamepass。 未来的代 兑换也会以转换率为准。 转换率可能变动。 所有对Xbox Game Pass Ultimate的转换 法恢复：转换之后， 法再将Xbox Game Pass Ultimate会员资 转换回先前的会员资 。 须受 EA Play 条款约束：www.ea.com/ea-play/terms。 其他现有订阅可能也会转换。 每个账户一次最多只能兑换36个月的Xbox Game Pass Ultimate，其中包括任何从Xbox Live Gold、Xbox Game Pass （PC或Console）及/或EA Play转换的时间。

Xbox Game Pass Ultimate 常见问题集 | Xbox Support

Hello,

You will need to contact support in your region for a refund.

Google translate:

好，

您需要聯繫您所在地區的支持部門以獲得退款。