Xbox game Pass Ultimate wont go through with paying for my overdue bill

Discus and support Xbox game Pass Ultimate wont go through with paying for my overdue bill in XBoX on Consoles to solve the problem; Hello, Ive been trying to use my xbox but since I’ve had an overdue payment for xbox ultimate, I wasn’t able to. I bought a 3-month game pass card... Discussion in 'XBoX on Consoles' started by TrollsyGT, Feb 3, 2020.

  1. TrollsyGT
    TrollsyGT Guest

    Xbox game Pass Ultimate wont go through with paying for my overdue bill


    Hello,

    Ive been trying to use my xbox but since I’ve had an overdue payment for xbox ultimate, I wasn’t able to. I bought a 3-month game pass card and try to redeem it, yet the overdue payment didn’t allow me to redeem it. I tried to pay my ultimate with a 15$
    xbox gift card and that wasn’t successful either. Then i tried using my debit card and i have enough money to pay for it on it, but its showed me a “try again” pop up message the last 5 times. Ive tried to do it through the microsoft website and that didn’t
    work either. I tried hard resetting and doing the same processes again and i still am not successful. Does anyone know any other way to troubleshoot this?

    :)
     
    TrollsyGT, Feb 3, 2020
    #1
  2. Smwutches Win User

    Xbox game Pass Ultimate wont go through with paying for my overdue bill

    You'll have to pay off the balance before you can use a prepaid card or the funds on your account to pay it off. If it's giving you an error when you try to pay with a credit card or Paypal, you'll want to contact support and speak to billing. http://support.xbox.com/contact-us
  3. Smwutches Win User

    pay past due

    When you purchase gold, game pass, or Ultimate through Xbox, you start a recurring subscription. If you don't turn off auto-renewal, the subscription continues the next month. You can try contact support and speak to billing to see if they can cancel it
    without having to pay off a balance first, but otherwise, they will suspend the account until you pay off the overdue balance. http://support.xbox.com/contact-us
  4. Smwutches Win User

    PLS HELP

    You can try contacting support and speak to billing to see if they can cancel the Ultimate subscription without having to pay the overdue balance. Otherwise, you'll have to pay off the overdue balance before you can do anything. http://support.xbox.com/contact-us
  5. Smwutches Win User

    Xbox Live Gold is unpurchasable

    Is it Game Pass or Game Pass Ultimate that's overdue? Ultimate includes Gold which is why you would get that message when trying to add more Gold.

    If it doesn't give you an option to pay the balance there, you'll need to contact support and speak to billing. You'll have to request a call or chat with support at http://support.xbox.com/contact-us
    If you don't see those options, change your category/topic until you do.
  6. IV LUK3 VI Win User

    xbox live gold upgrade to ultimate

    I did mine through paying for my gold subscription then going into games pass and upgrading to the ultimate package from there
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Xbox game Pass Ultimate wont go through with paying for my overdue bill

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