Xbox game pass ultimate trial code not working

Dear Support,

Thank you for the fast reply!

Er...my question is that a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game pass 14 days trial code' or 'xbox gold live 14 days trial code', right?

I understand that a xbox game pass 14 days trial code or a xbox live gold 14 days trial code can't be used/sold as xbox game pass ultimate 14 days trial code for sure.

Because a 'xbox games pass ultimate 14 days trial code' equals a 'xbox game pass 14 days trial code + xbox live gold 14 days trial code', so for new Microsoft/Xbox accounts, a 'xbox game pass ultimate 14 days trial codes' could be used/sold as 'xbox game
pass 14 days trial code' or 'xbox gold live 14 days trial code' , right?

Please help to clarify.

Thanks again for your time!

The 14 day codes are trials and will only work with new subscribers to Game Pass, which is why there's an error. You would need a code that is not a trial code (anything 1 month or above) or purchase Game Pass (or Ultimate) directly from Xbox.

Gold and Game Pass (not Ultimate) can be available as 14 day trial cards and would not be the same as Ultimate. If you're buying a trial code and you're wanting Ultimate, you'll want to make sure it is listed as Ultimate. If you buy a code that is only
for Gold or only for Game Pass, you will not have all of the features of Ultimate.

Personally, if it's too good to be true, you should stay away from them. One thing to watch out for with those is that they could be trial codes which won't work if you've already had Game Pass Ultimate.

Game Pass Ultimate will work on any Xbox One or Series S/X.

You will have 13 months of Game Pass Ultimate. But this only works if is the first time you have Game Pass Ultimate, doesnt work in users that already had Game Pass Ultimate (this counts trial also).