Xbox game pass ultimate - subscription problem

Hello Packsteel,

Thanks for coming to the forums. When you have an active Ultimate game pass subscription, any code redeemed converts to Ultimate subscription. In this case 12 months of Xbox live gold convert to 4 months of Ultimate game pass. The ultimate game pass subscription
is three subscriptions in one, Xbox live gold, Game pass for console, and Game pass for PC. Here is the

Ultimate game pass FAQ for more information.

Thanks,

Brad

Hello there

There is a plenty information about
Xbox Game Pass Ultimate, and converting Live Gold and/or Game Pass into one Ultimate subscription.

Hello MarkNoge,

Thank you for your post. I understand you are looking to upgrade your Xbox Live Gold subscription to Xbox Game Pass Ultimate. If you initiate an Xbox Game Pass Ultimate subscription with time available for Xbox Live Gold, your Gold subscription's time will
be converted to time for Xbox Game Pass Ultimate. For more information, please visit this page:

Xbox Game Pass Ultimate FAQ.

I hope this helps.

Hi, thanks for answering.

No, I go to my history shops and appear Xbox game pass ultimate, i go to my subscription and appear Xbox game pass ultimate. I need urgently solve this problem

Hi Sam,

Thanks for coming to the forums with your question. When you convert to the Ultimate subscription, any Xbox live gold or game pass time you have converts to the Ultimate subscription. For example, if you had 1 month of Xbox live gold and no game pass. You
then purchased the Ultimate for $1. You will have two months of ultimate subscription.

Here is the
Ultimate game pass FAQ.

Thanks,

Brad