Xbox Game Pass Ultimate perks not applying to my account

Hi Tina,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing your perks on your Xbox console. I understand that you've tried some troubleshooting steps but none of them worked.

As part of our troubleshooting, can you please try to check your perks from the Xbox app on mobile? You may download it from here.

https://www.xbox.com/apps/xbox-app-on-mobile

If you will receive the same error message or results using the mobile app, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi,Wendie Gammell

Welcome to the Microsoft Community.

To better help you with your problem, are you unable to use Game Pass Ultimate's gaming benefits properly, or are you unable to take advantage of other specific benefits (e.g. discounts, free content, etc.)? If so, could you elaborate on the specific situation you're experiencing? That way we can provide you with a more precise solution.

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist

Hi Suzanne,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues redeeming your perks on your Xbox console. To isolate your issue, please share the exact error message that you received if there's any. Kindly check the status of Xbox live on your region for any possible system outage:

https://support.xbox.com/xbox-live-status

As part of our troubleshooting and as a workaround, can you please try to check your perks from the Xbox app on mobile? You may download it from here:

https://www.xbox.com/apps/xbox-app-on-mobile

If you will receive the same error message or results using the mobile app, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Regards,

Alvaro

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues, Which specific perk are you referring to?

Have you identified whether this happens to all of them?

Have you tried to claim it from the PC app and the smartphone app?

I will be attentive to your response.

Best regards.

Hi Erica,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing your perks on your Xbox console. Is there any error message that you received?

Kindly check if there is a known outage in your area, please access this link:

https://support.xbox.com/xbox-live-status

If everything is up and running, please continue to the next steps.

As part of our troubleshooting, can you please try to check if your perks will show using Xbox App for mobile? You may download it from here:

https://www.xbox.com/apps/xbox-app-on-mobile

Please let me know how it goes.

Regards,

Alvaro