Xbox Game Pass Ultimate perks not applying to account

Hi Navpreet!

Just to confirm, you have an active Xbox Game Pass Ultimate subscription on your account? If so, since you just subscribed to it, please wait for at least 24 to 48 hours for the system to show you available perks on your account.

Please note that as per their terms "number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Age restrictions apply."

Learn more about that here https://www.xbox.com/xbox-game-pass/perks

Hi Patrick!

When was the last time you were able to see and claim game pass perks using your account?

Be sure to check your account subscription on https://account.microsoft.com/services if it's currently active and if you have the Xbox Game Pass Ultimate subscription.

Try checking your perks as well using the Xbox app on mobile or Xbox app on Windows if you're able to see your perks there.

Note: Number and content of Perks vary by region, platform, and over time, and must be redeemed by stated timeframe. Age restrictions apply.

Hi Jamal,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing your perks on your Xbox console. Kindly confirm if your Xbox Game Pass Ultimate will also show as active in Microsoft website, please use this link:

https://account.microsoft.com/services

As part of our troubleshooting, can you please try to check your perks from the Xbox app on mobile? You may download it from here.

https://www.xbox.com/apps/xbox-app-on-mobile

If you will receive the same error message or results using the mobile app, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi Tina,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing your perks on your Xbox console. I understand that you've tried some troubleshooting steps but none of them worked.

As part of our troubleshooting, can you please try to check your perks from the Xbox app on mobile? You may download it from here.

https://www.xbox.com/apps/xbox-app-on-mobile

If you will receive the same error message or results using the mobile app, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Hi,Wendie Gammell

Welcome to the Microsoft Community.

To better help you with your problem, are you unable to use Game Pass Ultimate's gaming benefits properly, or are you unable to take advantage of other specific benefits (e.g. discounts, free content, etc.)? If so, could you elaborate on the specific situation you're experiencing? That way we can provide you with a more precise solution.

Wish you all the best

Zoro-MSFT | Microsoft Community Support Specialist