Xbox Game Pass Ultimate did not give me an option to purchase 3 months.

Good Day

I've read many posts on converting Xbox Gold to Game Pass Ultimate but cannot find a specific HOW to do it.

My Game Pass Ultimate expired and I purchased an Xbox 3 month Gold Voucher. After entering the voucher, it gives me 3 months of Gold. It did not convert to Game Pass Ultimate and I cannot play the games although the gold is active for 3 months. What i am
looking for is a way or tutorial to convert the
existing 3 months GOLD to Game Pass Ultimate.

Thanks in Advance.

I just purchased the Xbox Game Pass Ultimate today and it is the first time I have purchased the Ultimate edition. On the first page of the Game Pass site it said 'Get 3 Months of Game Pass Ultimate for £1!' however when I signed in it only gave
me the option to purchase 1 month. I have contacted support but they have not been any help at all. I feel scammed. Is there any way I can get the subscription for 3 months? Help.

I just purchase 3 months for a $1.00 of xbox gamer pass. But when i purchased it it says for 1 month. Are u guys false advertising?

I just purchased the Xbox Game Pass Ultimate today and it is the first time I have purchased the Ultimate edition. On the first page of the Game Pass site it said 'Get 3 Months of Game Pass Ultimate for £1!' however when I signed in it only gave
me the option to purchase 1 month. I have contacted support but they have not been any help at all. I feel scammed. Is there any way I can get the subscription for 3 months? Help.

I have the exact same issue. I tried contacting support, and they sent me here. The said "once a promotion is over, it is out of our hands" and that we should reach out here.

Okay, I've set the category to Subscriptions and Billing but I'm not sure what I should put as the 'What is the issue?' part?

You should get 3 months of GPU if that is your first time. No matter if you bought a game pass or live before. My suggestion is to contact support, payment and billing again. It is your right.