xbox game pass ultimate code can not redeem

If you are already a Game Pass Ultimate subscriber, then any Gold codes you redeem will be converted to Game Pass Ultimate. If you are not an Xbox Game Pass Ultimate Subscriber, then no, the Gold codes should not convert to Game Pass Ultimate.

Hey there EliteCrossFire1,

Thank you for reaching out to us on the forums, if you redeem the Xbox Live Gold code while your Game Pass Ultimate subscription is still active, then you would not be receiving the full time that is shown on the prepaid card.

Xbox Game Pass Ultimate FAQ

"With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

Yes, These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change"

If you want to keep the Ultimate subscription then you can redeem your code but just keep in mind that you won't receive the full time shown on the card as it will convert the time according to the price of the Ultimate. If you want to stop using the Ultimate
subscription then I would advise that you wait for the subscription to expire before you redeem the Xbox Live Gold subscription.

I hope this helps.

Hello Andre,

Thanks for posting here on the Xbox forums. You can find this information in the Xbox Gamepass ultimate FAQ. ill go ahead and quote the part that is relevant to your question :

With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?

Yes. These codes will automatically convert to Xbox Game Pass Ultimate at a ratio based on the ERP (Estimated Retail Price) of those codes. Conversion rates are subject to change.

The conversion rates are currently set to "12 month gold pre paid card = 4 months Game Pass Ultimate. You can find the conversion table at the bottom of this page here Xbox Game
Pass. Just select "With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold and Xbox Game Pass?"
to see the rest of the conversion rates.

Hope this helps!

Hi there!

Yes you can add the Gold subscription to his Ultimate subscription. For more information visit the FAQ for the Xbox Game Pass Ultimate

"After you join the Xbox Game Pass Ultimate plan, you can continue to redeem Xbox Live Gold and Xbox Game Pass codes. These codes will automatically convert to Xbox Game Pass Ultimate at a
ratio based on the ERP (Estimated Retail Price) of those codes"

Maybe you bought a code for 3 month of Xbox Game Pass non Game Pass Ultimate.

If is this the case, because you have an active Ultimate subscription and you are triyng to redeem an Xbox Game Pass subscription, there is a conversione due to the different cost between this two plans.

You can find additional info here: https://www.xbox.com/en-US/xbox-game-pass?xr=shellnav#faq

In particular, search for "After I join Xbox Game Pass Ultimate, can I still redeem Xbox Live Gold and Xbox Game Pass codes?" FAQ