Xbox Game Pass Ultimate Benefits Not Showing on New Account

if you get Game Pass Ultimate on your new account then make your Xbox the Home Xbox for that account, any other account you sign in with on the Xbox will have access to all the benefits of the Game Pass Ultimate subscription.

so you'd use your old account on Xbox and your new account on PC

that lets you make use of the Game Pass for PC and keep your old Xbox progress and friends

Hi Nikki,

Thank you for posting in Microsoft Xbox Community. I'm sorry to hear that you're having issues accessing your perks on your Xbox and PC. To isolate your issue, please share the exact error message that you received if there's any. Kindly check the status of Xbox live on your region for any possible system outage:

https://support.xbox.com/xbox-live-status

For EA Play, there is a known issue that is being worked on by Microsoft and EA and it affects some users. There is no official resolution yet about this issue, kindly try it again after few hours. You may submit a support ticket directly to EA for updates:

https://help.ea.com/en/help-home/

Here are some reference threads that you may visit for news:

https://forums.ea.com/category/ea-play-en?messa...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

As part of our troubleshooting and as a workaround about the Game Pass Ultimate perks, can you please try to check your perks from the Xbox app on mobile? You may download it from here:

https://www.xbox.com/apps/xbox-app-on-mobile

If you will receive the same results using the mobile app, I would recommend that you contact Xbox support for your profile to be checked further. You may follow these steps:

Go to https://support.xbox.com/contact-us

Verify that you are within the support window listed under Contact hours.

Click "Contact Us."

Choose the item from the drop-down menu that best addresses your issue.

View the support articles that are offered on the page to see if they can address your issue. If you need more help, click See contact options.

Choose the option to "Chat online" or "Request a call" on the following screen, then fill in the required information.

Please note that in this public community forum, we are players like you trying to help and guide other players. This means that we do not have access to other accounts or access to other users' information.

Regards,

Alvaro

Game Pass Ultimate benefits can only be shared on consoles. You cannot gain any benefits or use on PC unless you are signed into the account that purchased Game Pass Ultimate.

You will have to rebuy it if you do decide to switch to Ultimate Game Pass. By getting that, you are converting your Xbox Live to Game Pass Ultimate. However, you would still have all the benefits of gold with the added benefit of Game Pass for both Xbox
and PC, until March 2020, for $1.

Hi there!

Absolutely yes! The Game Pass Friends and Family is still an Xbox Game Pass Ultimate. So you should still get all the benefits from the Ultimate.