Xbox Game Pass 결제 취소 [Translation-Cancel Xbox Game Pass payment]

KNRGX · Oct 25, 2018

Xbox Game Pass가 잘못 결 되어 취소하 싶은데, 취소 까요? 하지만 결 되었습니다. 이런 메세지가 뜨며 취소되지 않습니다. 객센터에 문의해야지만 취소 수 있나요?

[Translation-

I want to cancel my Xbox Game Pass due to a wrong payment, do you want to cancel it?
But we have been paid. This message will not be canceled.
Can I cancel if I contact the customer center?]

:)

StuartATrueRed · Oct 25, 2018

CANCELING GAMEPASS

You can cancel game pass by going to
account.microsoft.com, select services & subscriptions, scroll down to game pass, select payment & billing under game pass, then select cancel. That should cancel your game pass for you.

RetiredName1 · Oct 25, 2018

cancelar pagamento automático

eu quero cancelar o pagamento automático do xbox live gold e xbox music pass e não ta dando por que minha conta ta em atualização. vocês poderia cancelar para min

Translation:

I want to cancel the automatic payment of the xbox and xbox live gold pass music and not giving ta ta why my account is being updated. you can cancel to min

XBF Diego M · Oct 25, 2018

Hey KNRGX,

Thank you for reaching out to us today on the forums! I'd be happy to help.

To cancel your Xbox Game Pass subscription, you can do so from
here by clicking the sign in box and it will take you to your subscriptions so you can cancel. Here is a

guide to help you.

You can also contact
Xbox Support to help you with cancelling the subscription.

I hope this information is helpful!

XBF Diego M

Hey KNRGX,

Thank you for reaching out to us today on the forums! I'd be happy to help.

To cancel your Xbox Game Pass subscription, you can do so from
here by clicking the sign in box and it will take you to your subscriptions so you can cancel. Here is a

guide to help you.

You can also contact
Xbox Support to help you with cancelling the subscription.

I hope this information is helpful!

XBF Brad A

Hi Fellow gamer,

I'm sorry to hear about the issue with the purchases.Here is some additional information regarding the refund process.

In regards to requesting a refund you will need to do so online. Click here to learn
How
to complete the refund request form.

After you submit the request, you’ll receive confirmation and follow-up emails that will include instructions on how to keep track of your request.

If you are needing further assistance with the purchase I would suggest to contact Live Support.

When you go to Contact Us,follow these steps to request a call:

Step 1 ----click on Contact us
Step 2 ----under what you having trouble with select Subscriptions & billing
Step 3-----under what is the issue I can't redeem a code then hit next

Step 4 ----scroll down to select request a call

Please be sure to try the website request refund first, as agents will direct you there anyway. Also you are able to reply to the emails that you will receive from doing the online request directly.

Hope this helps.

Thanks,

Brad

SOME NAME 2401

To cancel auto-renewal you need to go too the xbox website then go too payment and billing find Xbox game pass then turn off auto renewal on the game pass

then it should cancel your auto renewal.

Shayz0R

It says rejected on the Xbox game pass. Will this then give payment remark or only cancel the subscription?

Fl0ydPinkert0n

When you added the one month of Game Pass Ultimate, Microsoft converted your existing year of Xbox Live to Game Pass Ultimate. It became 1 subscription.

Xbox Live and Game Pass are two separate subscription, but Xbox Live and Game Pass Ultimate basically get merged into one.

In other words, when you thought you were cancelling the Game Pass Ultimate, it cancelled the Xbox Live remainder too.

Also, the steps for removing a payment option are on the following site:

https://support.microsoft.com/en-ca...-account-change-payment-method-or-credit-card

Xbox Game Pass 결제 취소 [Translation-Cancel Xbox Game Pass payment]