xbox game pass stuck at checking for updates

Hello Suthon Changsalak,

Thank you for your response.

Kindly perform the following steps and let us know if this helps.

Delete Temp Files

• Click Start and click Settings.
  
• Select System.
  
• Select Storage.
  
• Select This PC.
  
• Click Temporary files.
  
• Choose Temporary files.
  
• Click Remove files.
  

Troubleshoot Store Apps

Fix problems with apps from Microsoft Store - Microsoft Support

Get Updates for Store and Games

Get updates for apps and games in Microsoft Store - Microsoft Support

Perform Clean Boot

How to perform a clean boot in Windows - Microsoft Support

Run the SFC /SCANNOW command

Open Command Prompt(Admin)

Type the command below.

[table][tr]

sfc /scannow

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Wait for the scan to complete.

If there's no errors, you can close the console now.

If it doesn't help, do a Component Store repair with this command:

[table][tr]

dism /Online /Cleanup-Image /RestoreHealth

[/tr][/table]
Restart the computer and run scan again.

[table][tr]

sfc /scannow

[/tr][/table]

Re-register Microsoft Store

Search for PowerShell and run it as an administrator

enter the command below

[table][tr]

"& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + 'AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

[/tr][/table]

Hello!

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Thank you for understanding.

I have some extra PCs that I don't use regularly, but I open them from storage once every few months, just to keep them updated. That is when I see stuff like this.

1. Usually, simply going to the Windows Store and hitting "Update All" will update Xbox App and all Xbox related services.

1. Occasionally, making sure your windows is FULLY UPDATED (and this can take many, many hours or even days if you haven't been doing it) and also many many restarts, helps.

These two steps have solved every time Xbox game pass gets stuck for me, for the last 5 or so years. If this does not work, I usually take the nuclear option and simply reset the computer and start over. I know this is extreme, but, I just go for it.

thank you for reply but none of them works for me.

Hi Suthon Changsalak,

Greetings!

Thank you for posting in Microsoft Community.

We’d like to know more about it in details so that we can provide a more accurate resolution for you.

• What is the current version and edition of your Windows OS?
  
  • You can see this information by searching for WINVER in Windows search.
    

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

Make sure Windows is up to date

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure the game is up to date

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Check for updates.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Repair the game

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Verify and repair.
   

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Uninstall and reinstall the gameIf you're having trouble getting a game to play, uninstalling and then reinstalling the game might help. Occasionally, game files may get corrupted or altered, especially if you've had a malware problem or are running a game modification on your device.

Some games can even repair the original files without you having to remove the game completely. However, if you installed the game from the Microsoft Store, you'll only be able to completely uninstall and reinstall the game. For more info, follow the steps in:

How to install and uninstall a PC game on a Windows device



Reference: Troubleshoot issues with the Xbox app for Windows | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.