Xbox game pass PC, unable to reinstall Gears 5

Mystic Ethereal · Sep 21, 2019

Tried to re-install gears 5 using the games pass cause it would not start up.

Now When I click install, preparing quickly flashes and the button to install displays again.

Will not install to any drive either and works fine with any other game.

Tried clearing the windows store cache

Tried re-installing the Xbox (Beta) App

Turned my PC off and on again

Reverting to a previous recovery point

Those are some of the things I tried off the top of my head.

I have no idea what I can do now to fix it.

Edit: Noticed that Gears 5 is displayed in the queue tab of the app: tried solution in this post to no success:

https://answers.microsoft.com/en-us/xbox/forum/all/xbox-beta-app-pc-games-wont-update-stuck-in-queue/512080db-c96a-4ea8-a1d7-cdebfbbe5a26

Edit: Solved, turns out despite downloading through the xbox app it was stuck int he windows store

:)

Onyx Is Here

Thanks for letting us know. I was going to suggest checking the store to see if there was an issue there.

XBF Steven R

Hi Mystic Ethereal

Thank you for letting us know that the issue has been fixed. We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.
For those reading this thread, if the troubleshooting steps listed above didn't help resolve the issue, please feel free to create a new thread asking for assistance. When the new thread is created please copy and paste the URL to this thread showing that
the troubleshooting steps listed above didn't fix the issue.

Thank you and have a great day!

alfredgamble

I had the same problem, download the latest version of windows 10 updated 10/5/2020.then reinstall xbox games pass pc ( beta)

then delete gears 5 and then try to download again using games pass beta . It should now reinstall the upgraded version of gears 5

do not reinstall or do a clean version of windows 10 . Its microsofts not doing enough to keep you informed.

It tells you on the game on the bottom right you need the updated windows 10 to run the game

PhilippePlas

same issue ... can't update any xbox game pass PC games....

have to uninstall /reinstall.

other apps (that are not xbox game pass) are uptated through store without any issue.

for microsoft: dead cells has no cloud saves through xbox live (working on outer world/gears 5..but not dead cells)

RobbleRobble

Unable to play Gears 5 even tho i own game and game pass

Xbox game pass PC, unable to reinstall Gears 5