XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription...

Discus and support XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription... in XBoX on Windows to solve the problem; I paid 3,99 euros for one more month of xbox game pass automatically as i wanted and then canceled it. All would be good if my subscription didn't end... Discussion in 'XBoX on Windows' started by RodrigoFrazão, Jul 26, 2019.

  1. RodrigoFrazão
    RodrigoFrazão Guest

    XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription...


    I paid 3,99 euros for one more month of xbox game pass automatically as i wanted and then canceled it. All would be good if my subscription didn't end right away when i cancelled the automatic renew and suddenly my 3,99 wasn't showing on the platform...
    Now the end date as pointing to yesterday.

    Please help.

    Thank you.

    :)
     
    RodrigoFrazão, Jul 26, 2019
    #1
  2. Smwutches Win User

    Gold subscription+Gamepass

    If you turn off auto-renewal your subscription will not be cancelled. It'll just run for the 12 months and then end.

    If you bought a subscription to Game Pass from Xbox for 1 month, then it will renew after the 1 month and you will pay again. If you just bought a prepaid Game Pass card for 1 month then it would not renew unless you turned that option on.
  3. SpiralOut46and2 Win User

    Game pass refund

    You should be able to log into your account and go to subscriptions and cancel the subscription and receive an automatic refund for the unused portion of that subscription.
    Actually, no you don't get a refund for unused days. You are canceling the payment when you cancel Game Pass, but you have already paid for that month. So you will still have Game Pass for the month you paid for, it just will not renew the next payment for
    the following month. So at the end of the current month, that's when the Game Pass would stop.
  4. Smwutches Win User

    XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription right away

    Did you actually click "cancel" or "turn off recurrent billing"? Cancel would immediately cancel the subscription, not just turn off auto-renewal.
  5. RodrigoFrazão Win User

    XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription right away

    Hey,

    Thank you both for the reply by the way.

    I started from the "Contact Xbox Support" page like you're saying but the Live Support wasn't available for some reason. Now it is working.

    Thank you for your time.
  6. XBF Erick C Win User

    XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription right away

    Hey there Rodrigo,

    Thank you for reaching out to us on the forums, If you turned off the auto-renewal your subscription should not have ended. In this case I would advise that you
    Contact Xbox Support for further assistance so that they may take a look at your account and see what exactly has happened.

    I hope this helps.
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XBOX GAME PASS PC - Paid for 1 more month and canceled the renew but lost the subscription...

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