Xbox Game Pass PC App Crashes upon opening on Windows 10

Hello, Danny H. I’m Arturo, and I'll be glad to provide assistance with your inquiry today.

I’m sorry to hear you are having trouble when trying to open the Xbox app.

Not only that, but, based on the information you provided, I would like to suggest these potential solutions. Please try each one and share your comments if needed.

A. Run the Gaming Services repair tool and then try again.

https://support.xbox.com/help/games-apps/troubleshooting/gaming-services-repair-tool > Please expand the field that says “Downloadable version”.

B. Perform a clean boot in your PC, once restarted, try again.

You can follow the steps for the clean boot process, by clicking here:

https://support.microsoft.com/topic...-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

C. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.

Note: In case GamingServices can't be modified, skip that one.

I'll remain attentive to your comments.

Regards,

Arturo.

For you use the Game Pass on PC with Windows 10, try this steeps:

1 Open the Xbox(beta) App [the Game Pass run for this App and then;

2 Try run the Game

HERE IS A WORKING SOLUTION TO Metro Exodus crashing in XBOX Game pass for PC. This worked for me 100% each time the game crashed, and after trying to uninstall it I got stuck with unplayable game, unremovable game files. I went through points 1-5. I managed
to beat the game after several crashes and remove it recovering 60 GB disk space .

So if anyone has issues with Metro Exodus crashing on PC/XBOX GAME PASS and is unable to sucessfully uninstall the game and free the disk space do this:

1. Uninstall XBOX Game Pass for PC APP
   
2. go to your Windows 10 Update Menu and Press Update
   
3. restart Windows
   
4. Install Xbox game pass App again
   
5. Open Xbox game pass App and Press Install Metro Exodus (it will not take long because the game is already there, just a tiny part of it will be brought back).
   

This way the game should be playable again or , if you wish you may NOW finally unistall it and free your disk space.

This will not stop the ME from crashing but will make it playable und uninstallable

The tricky part is that when the game crashes and we want to uninstall it, some part of the Windows update is removed with it but not the game so the disk space cannot be freed nor game started untill you do the points 1-5 and get your Windows updated again.

This problem has been known for a few weeks now but no patch from XBOX so far.

I hope this will help

Hi AuzoW,

You can try these steps :

If you can’t install Game Pass Games on your PC, follow these suggestions:

1. Check if you have the right Game Pass
2. Clear Cache of Xbox Game Pass App
3. Update to the latest Windows 10 version
4. Admin privileges for Games
5. Give Admin privileges for Games
6. Check Windows Store Apps Troubleshooter
7. Repair Game if it keeps crashing or doesn’t work
8. Cannot Sign in to Xbox Live

So on your PC you need to make sure the
game pass ultimate account is signed into the
Microsoft store app, You might want to try installing the
xbox(beta) app on windows as well and try downloading from there.

Not all of the game pass games between Xbox and PC are the same, the xbox(beta) app will show you all the available and installed windows game pass games

US xbox(beta)

CAN xbox(beta)