xbox game pass network connection issues

To install games from Xbox Game Pass, you must have an active Xbox Game Pass Ultimate or Xbox Game Pass for PC plan.

If you want to install games from the Xbox Game Pass catalogue and you are not able to, make sure your Xbox Game Pass subscription is active: Check your status

Also, make sure your device is online. If needed, follow the steps in: Fix network connection issues in Windows

Hi Rock,

Thanks for coming to the forums. If the game pass ultimate is active that contains Xbox live gold. Have you tried to play any other multiplayer games? This may be a connection to the game server issue. If able to connect to other multiplayer games, try
rebooting your network hardware. Personally had issues with call of duty servers myself was the only game servers had issues with i ended up

port forwarding and it helped.

Thanks,

Brad

Hello There ! I highly recommend following the steps mentioned on the links bellow to resolve the issue :

Troubleshoot game issues on Xbox | Xbox Support

Troubleshoot network connection errors | Xbox Support

Troubleshoot your network connection speed | Xbox Support

Troubleshoot your Xbox One network connection | Xbox Support

Hello josh carr1，



Welcome to the Microsoft Community.

Experiencing issues with your Xbox Game Pass Ultimate subscription showing as active but not being able to access online games or Game Pass games can be related to several factors. We can follow the steps below to troubleshoot and resolve the issue:



1. Confirm Xbox Live service status
Sometimes the Xbox Live or Xbox Game Pass service may be down, preventing you from connecting to online games or accessing Game Pass content. You can visit the Xbox Service Status page to see if there are any ongoing service interruptions or issues.



2. Check Xbox Accounts and Subscriptions
Verify that the Xbox account you are currently logged into is associated with a subscription to Xbox Game Pass Ultimate. You can check by following the steps below:
Press the Xbox button to open the Guide and go to Settings > Accounts > Subscriptions.
Ensure that Xbox Game Pass Ultimate is showing as active. If it says “Expired” or “Inactive”, try signing into the correct Microsoft account again.
If you are sure you are using the correct account, try logging out and logging back in.



3. Check Internet Connection
Make sure your Xbox is connected to the Internet and that your network is stable. Sometimes an unstable network connection may prevent you from accessing Game Pass or online features.
Check if your Xbox is connected to Wi-Fi or Ethernet.
In Settings > Network, select Test Network Connection.
Make sure the network is not down and there are no firewalls or proxy settings blocking Xbox from accessing the Internet.



4. Restart the Xbox console
If the Xbox hasn't been restarted for a long time, it may cause some problems. Try a hard restart:
Press and hold the power button for 10 seconds until the console shuts down.
Unplug the power cord, wait 10-15 seconds, then plug in and start the Xbox again.

Please feel free contact me if you need more help.



Best regards

|Microsoft Community Support Specialist

Hi R2E !

Thanks for reaching Microsoft Community. We're here to help and let's work on this together.

I'm sorry to hear that you're having trouble playing games on your Xbox Series S. It sounds like there may be an issue with your Game Pass subscription or your network connection. Here are a few steps you can try to resolve the issue:



1. Check your Game Pass subscription: Make sure that your Game Pass subscription is active and that you have not missed any payments. You can check your subscription status by logging into your Microsoft account on the Xbox website.



2. Restart your Xbox: Try restarting your Xbox Series S by holding down the power button for 10 seconds until it turns off, then turn it back on again.



3. Check your network connection: Make sure that your Xbox is connected to the internet and that your network connection is stable. You can check your network connection by going to Settings > Network > Network settings on your Xbox.



4. Clear your cache: Clearing your Xbox's cache can sometimes help resolve issues with game downloads and updates. To clear your cache, go to Settings > System > Storage > Clear local saved games.



Please let us know how it goes. We look forward to hearing from you.



Greetings,

RodelioP.