Xbox Game Pass issue playing on Cloud

If you mean playing PC games with Xbox capabilities (e.g. achievements, Multiplayer), then you do not need a Game Pass Core subscription to play on PC, as it's only for Xbox consoles.

If however you mean playing Xbox games on the cloud, then as Rodrigo stated, you will need Game Pass Ultimate to play on the cloud.

Hi, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

Just a friendly reminder though that we can only play games on Xbox Game Pass catalog and the game needs to be a cloud game enabled which means that we can’t play games even if we own them if it’s not on Xbox Game Pass, not cloud game enabled and if we don’t have an active Xbox Game Pass Ultimate.

Hi Zildjian my name is Belle. I'd love to help!

In order to play on your mobile through cloud gaming, you would need to have a game pass Ultimate.

Xbox Live Gold will only give you access to play online through your console. While Game pass Ultimate includes gold, game pass for PC, game pass for console, EA play.

For your reference, you can check how cloud gaming works here: https://support.xbox.com/help/games-apps/cloud-...

Have you tried playing online multiplayer in a game yet? Game Pass Ultimate includes Game Pass Core (Gold), Xbox Game Pass, PC Game Pass, EA Play & Cloud Gaming.

Oh. We had a confusion earlier. I thought that was a remote play. So you're referring to the Cloud gaming not the remote play, correct?

If it's a cloud gaming, you have to use the Xbox Game Pass app. If you experience the issue on the app, try to simply reinstall it.

You could try to access the cloud gaming using a Google Chrome browser or Microsoft Edge browser via xbox.com/play website.