Xbox Game pass games stuck at signing in

Hi, Mark. I hope you're doing well and safe out there. I'm an Independent Advisor and I’m happy to help you today.

Sorry to hear about your issue with your games. Let's try some steps that might help. Kindly delete all files in C:\Users\User_name\AppData\Local\Packages \Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache, and then reboot your pc.

This will only rescan all your downloaded files in just a few minutes then will let you launch the game.

I am sorry but none of these options worked, i've tried every single one of them in order step by step and nothing seemed to work, my games still will not get past the sign in screen. Thanks anyway

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this ZoopDeLaWoop

Please double check the next:

Press Windows button and type Services

On Services App from the list of results, press right-click and run it as administrator

Scroll to the bottom and find the following services:

IP Helper

Xbox Live Auth Manager

Xbox Live Game Save

Xbox Live Networking Service

Gaming Services

And do this with each of the services listed above:

Right-click over the service and select Properties.

Find the Startup type section and make sure it’s set to Automatic (if not, change it to automatic)

If the service isn’t started, click Start to start the services

Restart your PC and try again

If that doesn’t work try one of the next (if one doesn’t work proceed with the next)

Press Windows + X, then click on Windows Powershell (Administrator)

Then type or copy/paste this command and press enter:

Get-appxpackage Microsoft.XboxIdentityProvider | Remove-AppxPackage

Restart your PC and install the recently deleted app:

https://apps.microsoft.com/store/detail/xbox-id...

Finally go to Windows Settings > Apps and Features > Xbox app > Reset and Repair, then restart your PC and give it a new try.

If that doesn't work please also try these tutorials:

https://support.microsoft.com/en-us/windows/fix...

https://support.microsoft.com/en-us/account-bil...

Or try this (RainingRoses response):

"Try the following options for Windows 10/11:

1. Go to Credential Manager (https://support.microsoft.com/windows/accessing...) > Windows Credentials (not the Web option), select XblGrts|DeviceKey and remove.

2. Go to Settings > Accounts > Email & accounts. Select your account with the issue and verify that the ‘Apps need to ask me to use this account’ setting is enabled. This would especially help if you have multiple accounts as you would have the option to choose the correct account on startup, but you can always change it back to the automatic option if you prefer. You can also try to remove the account from here and re-add it later.

3. Follow this file path: C:\Users\[Your Username]AppData\Local\Packages\Microsoft.XboxIdentityProvider_cw5n1h2txyewy\AC\TokenBroker

Delete the Accounts and Cache folders, which will be deleted from the Xbox Identity Provider

Note that the highlighted code in this file path depends on your system so may vary.

If you don’t see a particular folder, then confirm there’s no search filters applied and select ‘show hidden items’, or you can just search for the folder in the search bar.

Restart your PC after trying the above steps, so that these properly take effect next time you sign in. It may also help to then reset and repair and/or uninstall and reinstall the Xbox apps where this error occurs."

Source: https://answers.microsoft.com/en-us/xbox/forum/...

Don't worry, and thanks for the feedback.

Let's try this something different:

A. Do a clean boot in your PC and try again (just in case a third party app or service is interfering with the sign in screen)
https://support.microsoft.com/en-us/topic/how-t...

B. Create a new local administrator user in your PC and try from there
https://support.microsoft.com/en-us/windows/cre...

This can be a bit odd, but may I know if the affected games are installed on a external hard drive or a different partition than C:?

My name is Fernando I'm an independent consultant, I'm happy to help

To get started on PC, Ultimate and PC Game Pass members will need to link their Xbox and EA accounts and make sure the EA app is installed on their PC. The Xbox app on Windows PC will guide you through the setup process. In the article below there are some procedures that can help in this case too: https://support.xbox.com/en-US/help/games-apps/troubleshooting/troubleshoot-games-windows-10 (Note ) The link being sharing is in English and may require translation software to read the page content.

Hope I helped and see you soon