Xbox Game Pass game says it is installed but its not (Help)

TheGamingBow · Apr 13, 2021

If i hit the install button, the game immediately "finishes the download" soon followed by the pop-up in the bottom right corner saying game was installed and to check it out.

Game is not in game library, any of my files in my PC, but if i type the games name into my search bar it pops up.

If i click on the game nothing happens, if i right click on the "app" if gives me a bunch of options, NONE of which work (Run as admin, share, uninstall)

None of them work, install doesn't work because the file is nowhere to be found, it's not in apps and features to be uninstalled.

I went through countless forums, uninstalling the actual windows store, Xbox game beta, gaming services, signing in and out, checking everywhere for the game.

Used troubleshoot on literally everything. Updated PC, everything i can think of but the game is nowhere to be found and can't be installed or uninstalled.

Cleared caches in case it was in a temporary or half-installed corrupted state. Nothing works and i'm frustrated.

PLEASE HELP, and THANK YOU

:)

ChrisCubitt

I am having the exact same issue. Has anything worked?

ngocphi

You don't use apps

It's within thr xbox app

XBF Aicha T

Hello @TheGamingBow, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support!

f you are Having trouble installing a game from the Xbox app on your Windows 10 device, please try the following solutions mentioned on the link below:

Troubleshoot game installations on a Windows 10 device | Xbox Support

if the issue persists, I highly recommend to access the link below to check if you have the latest version of the app:

Verify that you have the latest version of the Xbox Console Companion app on Windows 10 | Xbox Support

I wish you a lovely day, and I hope this helps you out!

Kind Regards

Stay safe, and happy gaming

ButNotMySoul

Hello, Greg

I've meticulously attempted all your requests, updated everything, troubleshooting, reinstalling various app and programs, trying to re-download the game between attempts while none being successive.

I tried as a last ditch effort to do the repair install, downloaded the creation tool and upgrading, i let it download over-night and came back this morning, still the install would loop endlessly.

I want to give you as much information as possible to aid you in aiding me, if there is anything i can do that will help you understand, message back.

ButNotMySoul

Ok i found some more temp files that were bugged i guess so i may have made progress???

Now it atleast says an error code which i took a picture of

https://gyazo.com/4e85b65d98c76210f374084b7d044803

Xbox Game Pass game says it is installed but its not (Help)