XBOX Game Pass for PC wont work even though I have XBOX Game Pass Ultimate.

AvianJarl986941 · Jun 30, 2019

Hello. I have recently purchased XBOX Game Pass Ultimate, and I wanted to try XBOX Game Pass for PC, but when I downloaded XBOX (Beta) and logged in to my XBOX account, to my surprise, when I tried to download a game, it said that I had to buy XBOX Game
pass for PC, even though I already have XBOX Game Pass Ultimate. Help? Is XBOX Game Pass Ultimate even compatible with XBOX (Beta)? Thanks.

:)

fisher472

I have had the same issue ever since I renewed Game Pass Ultimate last week.

Everything works except Game Pass Quests on phone app and console
Game Pass Ultimate subscriber bonus points arent available on Xbox app
Xbox app on PC shows I am currently subscribed to Game Pass PC plan even though I am subscribed to Game Pass Ultimate plan and it shows correctly on microsoft account page.

AbhishekChattopadhya

I was actually referring to the exclusive friends pass feature of the game 'It takes two'. I also tried to share game pass for the 14 day trial but it says I have to have either game pass for pc or game pass ultimate even though I have game pass ultimate.

AvianJarl986941

Hello Avian,

When you want a game from the game pass for PC, you need to go through the game pass for PC or the Microsoft store to download the games. They will not download from the app or console companion. Here is the

game pass for PC FAQ.

Thanks,

Brad

Hello Brad,

Thank you so much!

XBF Ruben D

Hello there,

Thank you for posting on Xbox Forums! In regards to the subscription issue, have you checked to make sure that the Game Pass Ultimate subscription did go through? I ask because the

Game Pass Ultimate Subscription covers console as well as PC and you should be able to use the Xbox Beta App on Windows 10.

If you're not sure if it went through or not I would suggest checking your subscription in your
account on the website. You can also try to

Contact Support for further assistance.

Try this:

Log into Support.Xbox.com
Scroll down, Click on Contact Us
Step 1: Click on Ask a Question
Step 2 : Select your Product
Step 3 : Select your Issue
- Select – Call me back

Hope this helps and thank you again for posting on Xbox Forums!

XBF Brad A

Hello Avian,

When you want a game from the game pass for PC, you need to go through the game pass for PC or the Microsoft store to download the games. They will not download from the app or console companion. Here is the

game pass for PC FAQ.

Thanks,

Brad

XBOX Game Pass for PC wont work even though I have XBOX Game Pass Ultimate.