Xbox Game Pass for PC included with my device doesn't redeem

LeoHoldiman203 · Jul 29, 2021

I go to to the Xbox app, and I see that a free month of Xbox Game Pass for PC is included with my device. Cool! I go to redeem it, and it redirects me to the Microsoft Store (on Windows 11). I go to redeem, I put in my details, and it says it successfully gave me the free month, until I press OK. The offer is still available, and when I check, there is no Game Pass for PC active. If I try to redeem it again, it lets me put in my details again, says I got the free month, even though it didn't.

Don't see any email about the redemption being a successful or a failure.

:)

XBF Zineb F

You will need to have the code and the account checked by the online team. To do so access Contact us | Xbox Support. Follow the instructions after clicking on the green button "Contact us" and choose to get help either from an online chat agent or request a callback. Make sure the region on the support website is set to your correct region in order not to find issues with the steps.

RandyAU93

You should indeed be able to stack up to 36 months' worth of subscriptions, including Xbox Live Gold and Xbox Game Pass. On what devices have you tried redeeming the code - your Xbox One console, your PC, etc.?

Smwutches

Game Pass Ultimate is not available in Malaysia. So there's no way you'd be able to redeem that offer. There's no way to change that offer to give PC Game Pass as an alternate.

PC Game Pass is only available in your region because your region is not supported for other Xbox services that are included with Ultimate.

DaFlix

Thanks, that worked for me!

kenx00x

my dude, i fixed it, i changed my windows region to the UK and it worked

Xbox Game Pass for PC included with my device doesn't redeem