Xbox game pass digital code purchased online doesn't work for Puerto Rico

Discus and support Xbox game pass digital code purchased online doesn't work for Puerto Rico in XBoX on Consoles to solve the problem; Yesterday I purchased a digital code for a 6 month Xbox game pass membership through Amazon. When I tried to enter the code, the system said " Contact... Discussion in 'XBoX on Consoles' started by IRONJEAN, Jun 11, 2018.

  1. IRONJEAN
    IRONJEAN Guest

    Xbox game pass digital code purchased online doesn't work for Puerto Rico


    Yesterday I purchased a digital code for a 6 month Xbox game pass membership through Amazon. When I tried to enter the code, the system said " Contact the seller to get a code that works in your region. This code was purchased in
    a different region and cannot be redeemed". Puerto Rico is not a region, and it is not a country, it is a territory of the United States. Therefore, a code for United States should work for Puerto Rico too. After talking to a representative, he told me that
    I should create feedback, so Microsoft updates their United States server and includes Puerto Rico. If Amazon, or any other sites create an offer for Xbox live, Game pass with a Digital code, we Puerto Ricans are not able to benefit from it because the servers
    did not include Puerto Rico.

    :)
     
    IRONJEAN, Jun 11, 2018
    #1
  2. Audi PowerR
    Audi PowerR Guest
    help with my location

    if i live in Puerto Rico wich location in xbox one should i choose? i dont see puerto rico in the options, wich is the correct one?
     
    Audi PowerR, Jun 11, 2018
    #2
  3. PandaGameStrong
    PandaGameStrong Guest
    Problem with Payment

    Ok so now, there's now Puerto Rico in the region area, and when I go to the US section, there is no Puerto Rico. Is Puerto Rico non-existent to Microsoft...
     
    PandaGameStrong, Jun 11, 2018
    #3
  4. yFan7 Win User

    US Codes (Game Pass) won’t work in Puerto Rico (they worked before)

    Hello. Thanks for taking the time to try and help.
    I’ve purchased Game Pass Ultimate codes from (A m a z o n) in June 2021 and worked without problems. I purchased a code from (G a m e S t o p) Online last November, used it this week and got the “different country error” and could not redeem. I gifted this code to my nephew who lives in the US. Yesterday I decided to buy again from (A m a z o n) (never had problems before); upon entering encountered the “different country error” (code from US to use in Puerto Rico) and also would not redeem. I then again gifted the code to my nephew. Is Puerto Rico not entitled to purchase codes from these online retailers? Why did they work before and not now? What now?
  5. Albert X Win User

    Fortnite - Dark Reflections Pack

    Thanks for the information I will pass this on to my followers on Xbox Live Puerto Rico
  6. ngocphi Win User

    How to fix "XBOX isn't supported by this country/region" error to install XBOX app in PC?

  7. PandaGameStrong Win User

    Problem with Payment

    You should contact xbox support billing section. To call support :
    http://bit.ly/2ee23wg
    Ok so now, there's now Puerto Rico in the region area, and when I go to the US section, there is no Puerto Rico. Is Puerto Rico non-existent to Microsoft...
  8. maxen Win User

    help with my location

    Puerto Rico is a US Territory so you should put the US as your location in this instance. This means Xbox Live is supported in Puerto Rico.

    The drop-downs that typically list States should also cover Puerto Rico and other similar territories.

    There should not be any issues with this, but let us know if you encounter any problems.
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Xbox game pass digital code purchased online doesn't work for Puerto Rico

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