XBOX Game pass deactivated a day early

Hi there! This is Ronnie, an independent adviser

Nice to meet you and I hope you are having a great day!

I understand you need help on your Xbox subscription.

Just a heads up, your time zone is different from the time zone that the Xbox subscription is showing from the account. The time zone from your subscription is most of the time using GMT and it is already 10/03 on that specific time zone. You may have also subscribed to this subscription last month 9/02 on your end but it will also show the subscription being subscribed 9/03.

It still used up 30 days of the subscription but it's just using another time zone on the subscription page.

Hope that clears it up.

Hi,

I believe the game pass version of the game is the standard edition, this edition doesn't the early access.

For early access you need to buy the "Ultimate" version.

As stated by the xbox team at E3, Forza Horizon will be playable for game pass subscribers at launch day.

you should have de activated auto renewal, you would have been able to use the gamepass till the end then it would just lapse.

If it doesn't give you the option to refund at http://account.microsoft.com, you'll need to contact support and speak to billing. You can request a call back or chat with support at http://support.xbox.com/contact-us

Hello StatistikPrinz,

From the FAQ for that offer:

Xbox Game Pass

Your progress towards the Xbox Game Pass MyChallenge will start tracking as of November 1, 2017.

Therefore since you need 90 days (3 months) of having an active game pass, it would be too early to see completion of this offer.