Xbox game pass cant open games

I'm sorry it did not work. Let's try these more complex steps, please:

- Uninstall one of the games that you want to play. It will be installed later for testing purposes.

- Completely uninstall Xbox App (and Xbox Companion App if you have it). Use their own uninstaller (just search for Xbox on Windows Start and click on uninstall).

- After uninstalling, go to Start > Type PowerShell > Right click it and select “Run As Administrator” > Type the following command and press Enter (you can run one at a time):

Get-AppxPackage Xbox | Remove-AppxPackage

Get-AppxPackage Microsoft.XboxApp | Remove-AppxPackage

Get-AppxPackage Microsoft.GamingServices | Remove-AppxPackage –allusers

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

(If you receive an error when executing any of these commands, don't bother. Just follow the other steps here)

- Press Windows + R and type in "regedit". Press enter.

- Search for HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services

- Delete the folders "GamingServices", "GamingServices.net" and "xinputhid" (if they're still there).

- Click on Start > Credential Manager > Windows Credentials. Search for Xbl|DeviceKey, click on it and then Remove.

- Delete Accounts and Cache folders at:

C:\Users\Username\AppData\Local\Packages\Microsoft.XboxIdentityProvider_8wekyb3d8bbwe\AC\TokenBroker

- Also delete Microsoft Store local cache files at:

C:\Users\Username\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Accounts > Sign-in Options > Privacy > Uncheck "Use my sign-in info to automatically finish setting up my device and reopen my apps after an update and restart."

- Restart Windows.

- If you're using a proxy, please stop using it for now:

- Press Windows Key + R. Type inetcpl.cpl and press Enter. Click the Connections tab, and then click LAN settings. Uncheck the Use a proxy server for your LAN check box. Click Ok.

- Please check if Date and Time is set correct. Uncheck "Set the time automatically", do it manually.

- Run PowerShell as an Administrator again and run the command:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt. Make sure you are signed in on the Microsoft Store with the correct account.

- Finally, install Xbox App (and Xbox Companion App if you had it) again. Open it and login to the correct Microsoft/Xbox account. If you are on the Xbox Insiders program, click on the profile image and navigate to the settings menu. Head over to the General sub-menu in the Settings menu. Uncheck the “Use advanced installation and management features” option. Restart your computer if you unchecked this option.

- Install the game that you uninstalled in the beginning. Create a desktop shortcut for the game and run it from there: Open Xbox app > Right click on the game in the left border > choose create a desktop shortcut.

If it still does not work, please let me know so we can further troubleshoot this.

Hey Lucas

Yes all my games just is on this loading screen forever and is just crash after 2-3 min. with no error message

it still does not work is there any other way that we can try

I understand. Would you please try to reinstall the Gaming Services app on your PC?

- Go to Start > Search for PowerShell > Right Click > Run as Administrator.

- In Windows PowerShell, type the following command and press Enter:

get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

- In the same window, type the following command and press Enter:

start ms-windows-store://pdp/?productid=9MWPM2CQNLHN

- Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.

Also, please do these steps below:

- Go to Start > Settings > Apps > Apps & features > Microsoft Store > Advanced Options > Reset.

- Go to Start > Settings > Apps > Apps & features > Xbox App > Advanced Options > Reset.

- Go to Start > Settings > Gaming > Xbox Networking > Fix it.

- Go to Start > Settings > Gaming > Game Mode > Set if OFF.

- Press the Windows Key + R. Type WSReset.exe and press Enter.

- Restart your computer. Open the Microsoft store and sign in with your account. Then, open the Xbox App and sign in with the same account. Try to launch your games.

See if this works and please let me know. This is a basic troubleshooting step. If it doesn't work, we can still try other more complex steps.

Hello, Bassen_16. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

So the game just launch and never go through this first "loading" screen?

What happens then? Does it keep on the screen forever or does it crash without any error message?

Does it happen with all games?

Waiting for your reply so I can better assist you with this issue.