Xbox Game Pass application problem

Jaoo074 · Apr 29, 2019

Hi guys, Recently I installed the Xbox game pass on my cell phone, to download some games while I was away. I was eagerly waiting for Life is Strange 2 Episode 2, to be released in the game pass, and when it was released, I downloaded it by the application.
I started downloading it and when I got home it was already "installed", but when I selected it to play it did not open, so I clicked the start button to uninstall and install again, but the only options I had to select were the support and go to Microsoft
store,I can not install or uninstall the game. My xbox says it's already installed. I really wanted to play this game

:)

M3tal Daz3

You have already posted about this issue before:

https://answers.microsoft.com/en-us...ranslate/dc75252b-1dcf-499b-afaa-b867d092eb50

Please don't post spam in the forums!

XBF Brad A

Hi Jaoo,

Thanks for coming to the forums. On the Xbox console, first
power cycle the console. Also, make sure you are signed in on the account that purchased it on the phone. If that doesn't work try

removing and reinstalling your profile.

Thanks,

Brad

MarvinaPerez

Hello Allios,my name is Marvina, I will be happy to help you.

I am very sorry for what you are happening, according to the information you have provided, it seems that the problem is related to the subscription to Xbox Game Pass.

It is possible that your subscription has expired or do not have the right subscription to play Madden 21.

To solve the problem, you can try the following steps:

1. Check your subscription to Xbox Game Pass. You can do it from the Xbox application or from the Xbox website.

If your subscription has expired, you must renew it to play Madden 21.

2. Make sure you have the correct subscription. Madden 21 is available at two levels of subscription to Xbox Game Pass: Game Pass and Game Pass Ultimate.

If you have a Game Pass subscription, you must update it to Game Pass Ultimate to play Madden 21.

3. Restore the Xbox application cache. You can do it from the Xbox application. This can solve any problem with the Xbox application that may be causing the problem.

4. Restart your console. Sometimes, a simple restart can solve the problem.

Uninstall and install Madden 21. This can solve any problem with the game installation files.

Login again in your Microsoft account. This can solve any problem with the authentication of the game.

I hope I have answered your question correctly, I wish you a Merry Christmas.

Sincerely,
Marvina

MDG o CROWN o

I recommend that you uninstall the game and reinstall it but from the application of the xbox store not from the game pass application

SebBerserker974

I have the same problem . I can't browse xbox game pass games as this error is still appearing. The only games I can install are the ones which are near xbox game pass icons. The application can t launch. So we are losing days of use...

Xbox Game Pass application problem