Xbox game pass app crashing, search crashing, installs stopping at 49%

thank you for the quick response, i have tried the first 3 and they have not fixed the issue however i will reply again in a few days once i can do steps 4 and 5. just wanted to respond now to let you know that i have seen it and appreciate the help.

thanks.

Hello, My name is Jesse. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

Please try the following:

Step 1

- Type Troubleshoot in Windows search and press Enter

- If you can't see troubleshooters, click the Additional troubleshooters option on the right

- Here, find Windows update section

- Click Run the troubleshooter and wait till the process is finished.

Step 2

- Type Services in Windows search and hit Enter

- In the new Windows, scroll down till you find Background Intelligent Transfer Service (BITS)

- If the service is running, right-click and select Restart

- If not, right-click and select Start

- Do the same with Windows Update service.

Step 3

Press Win + REnter the following and hit Enter:

regsvr32 Qmgr.dll /s

Open the Run dialog again and run the following command:

regsvr32 Qmgrprxy.dll /s

Step 4

For this fix to work, you would have to find another Windows 10 machine of the same version (Home/Pro/Enterprise). If you have access to such a machine, do the following:

- Access another computerType regedit in Windows search and press Enter

- If User Account Control shows up, click YesNavigate to the following location:

HKEY_LOCAL_MACHINE\\System\\CurrentControlSet\\Services\\TrustedInstaller

- Right-click on the branch and select Export

- Choose the location, name the file trustedinstaller and click Save

- Transfer the file to your computer

- Once the file is on your desktop, double-click the trustedinstaller.reg to merge it with your own registry

- Restart the PC and try updating Windows again.

Step 5

If none of the above helps, you can repair your Windows installation without losing files or installed apps. Here's how to do it:

- Go to the official Microsoft website and download installation files

https://www.microsoft.com/en-us/software-downlo...(press Download tool now)

- Once downloaded, double-click the setup.exe

- Accept License and Terms, select Upgrade this PC now, and click Next

- After the necessary files are downloaded, choose Keep personal files and apps

- Click Install (make sure that all apps are closed and not running before doing this)

- Your PC will restart and installation finished

There's a Beta version of the app in the store - search for it an install it. Try it out and see if it crashes as well.

HERE IS A WORKING SOLUTION TO Metro Exodus crashing in XBOX Game pass for PC. This worked for me 100% each time the game crashed, and after trying to uninstall it I got stuck with unplayable game, unremovable game files. I went through points 1-5. I managed
to beat the game after several crashes and remove it recovering 60 GB disk space .

So if anyone has issues with Metro Exodus crashing on PC/XBOX GAME PASS and is unable to sucessfully uninstall the game and free the disk space do this:

1. Uninstall XBOX Game Pass for PC APP
   
2. go to your Windows 10 Update Menu and Press Update
   
3. restart Windows
   
4. Install Xbox game pass App again
   
5. Open Xbox game pass App and Press Install Metro Exodus (it will not take long because the game is already there, just a tiny part of it will be brought back).
   

This way the game should be playable again or , if you wish you may NOW finally unistall it and free your disk space.

This will not stop the ME from crashing but will make it playable und uninstallable

The tricky part is that when the game crashes and we want to uninstall it, some part of the Windows update is removed with it but not the game so the disk space cannot be freed nor game started untill you do the points 1-5 and get your Windows updated again.

This problem has been known for a few weeks now but no patch from XBOX so far.

I hope this will help

Whenever I select the "search" function in the mobile app, it crashes and closes the app. I've tried uninstalling and reinstalling but I still have the same problem. I'm on a Galaxy S10e.

I am on an S8+, are you using the Xbox Game Pass app or the Game Pass Beta App?

I am using the Beta app and it works as expected when searching?