Xbox Game Pass Android App crash immediately on Surface Duo 2

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

good afternoon

Microsoft is aware of the case, it is notified that the problem is in the app, this means that they are working day and night to solve the Game Pass problem in the application, but unfortunately nothing has been reported about the resolution of the problem, and unfortunately what we all that's left is to wait.

What ? Surface duo 2 is an Android Phone, why do you want me to use Windows app...

Pleas give me a humain informé ans er instead of a automatical one. Thanks.

Hey there Josef,

Thanks for the detailed response. This is happening on an Android device (Surface Duo 2, Android 11). I have performed the Android parallel to most of these suggestions, though, without any luck.

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello andersgeek,

Welcome to Microsoft Community.

I apologize for the inconvenience and frustration this may have caused you.

Please be guided by the fact that here in the community, we have limited troubleshooting on Android devices. The usual troubleshooting that we perform for app issues is by uninstalling and reinstalling them, making sure that your system is up-to-date, or trying to use the insider version of the application.



If everything we suggested has already been done, we recommend that you submit a report on this issue to Xbox. Check that the report includes the device's make and model, as well as the OS version and, most importantly, the app version of the installed application.

Please visit this link for the guide.

Provide feedback to Team Xbox | Xbox Support

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